Associate II, Client Contact

FIS Investor Services India Private Limited; Hyderabad; Hybrid; INR 350,000 - 600,000; Full time

Job summary

FIS Investor Services India Private Limited in Hyderabad is seeking a motivated professional for Transfer Agency duties. You will verify customer requests, perform quality checks, and draft template emails while ensuring policy and regulatory compliance.

The role requires 1+ year in mutual funds or finance, willingness to rotate shifts incl. night hours, and a hybrid model with three on-site days weekly. Strong communication and customer service skills are essential.

Qualifications

• 1+ years of experience in mutual funds or transfer agency or finance.
• Willing to work in rotational shifts including night shifts.
• Hybrid work model with 3 days on-site per week.
• Strong communication and interpersonal skills.
• Desirable global mindset.

Responsibilities

• Verifying and inputting customer requests for accuracy.
• Carrying out quality control activities.
• Drafting template emails or written correspondence to customers.
• Adhering to policies and regulatory guidelines and divisional metrics.
• Identifying opportunities to streamline processes for greater efficiency.
• Mentoring peers on less complex processes.
• Delivering excellent customer service with strong communication.

Skills

Excellent communication

Customer service

Verbal communication

Written communication

Interpersonal skills

Job description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients. At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing:

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring:

• 1+ Years of experience from Mutual fund and transfer agency process or Finance
• Ready to work in rotational shifts and night shift (5 days in a week)
• Hybrid model – 3 days in a week.
• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

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