Associate-HR Services

Allianz Services; Thiruvananthapuram; On-site; INR 240,000 - 420,000; Full time

Job summary

Allianz Services in Trivandrum, Kerala, is hiring for an Associate HR Services at entry level. The role acts as the first contact point for HR services with responsibilities including timely resolution of L1 queries and performing moderate-complexity tasks under supervision.

The position requires a Master's in HR management and 0–1 year of experience, with flexible shift options. This is a full-time permanent role located in Trivandrum, Kerala, aligned with Allianz Group’s legacy and

Qualifications

• Formal education in HR or related topics (mandatory).
• Higher Education in HR with master's in HR domain.

Responsibilities

• Accountable for being the first respondent to customer queries and requests.
• Accountable for the case management process in ServiceNow.
• Collaborate with SMEs and team members on daily operational work performing standard and moderate complexity tasks timely and accurately on SuccessFactors (Employee Central & Learning Management System) and Case Management (Service Now).
• Timely delivery of assigned tasks in Service Now.
• Accurate resolution of customers queries within the agreed timelines.
• Regular interaction with customers around first line queries/requests for information.
• Support continuous improvement and organization development activities.
• Share knowledge and assist associates or new resources for any process related tasks.

Education

Master's in HR (Human Resource) management

Job description

130 years of trust. One team shaping what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,500+ people. Twelve countries. Four continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Role: Associate HR Services

Experience: 0 - 1 (Fresher)

Education: Master's in Human Resorce management is mandatory

Location: Trivandrum, Kerala

Shift : Flexible to work in shifts

Overall Objectives Of Job

• Function as the first point of contact of HR services.
• Responsible for accurate and timely resolution of L1 queries and requests.
• Responsible for performing tasks of moderate complexity as per specified standards with moderate. supervision. Typically involves some amount of independent decision making.
• Accountable for the completion of standard and non-standard tasks within the scope.

Qualification & Experience

• Formal education on HR or related topics (mandatory) and Higher Education in HR with masters in HR domain.
• 1 year of experience in same or similar role (experienced).

Role Responsibilities

• Accountable for being the first respondent to customer’ queries and requests.
• Accountable for the case management process in Service now.
• Collaborate with SME's (Level F) and team members on daily operational work perform standard and moderate complexity tasks timely and accurately on SuccessFactors (Employee central &Learning Management System) and Case Management (Service Now), as a hands-on processor.
• Number of tasks produced/reviewed with respect to standard cycle times. Timely delivery of assigned tasks in Service Now - Committed vs. Actual Delivery.
• Accurate resolution of customers queries within the agreed timelines.
• Have regular interaction with customers around first line queries/requests for information.
• Supports continuous improvement and organization development activities.
• Required to share knowledge and experience with team members.Required to assist associates or new resources for any process related tasks.

105791 | Human Resources | Entry Level | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.