Associate - Equipment Services Support

Avantor; Coimbatore District; On-site; INR 300,000 - 500,000; Full time

Job summary

Avantor in Coimbatore is seeking an Associate – Equipment Services Support to join a multidisciplinary customer support team. You will handle inquiries, provide post-sales support, and help meet team targets in a fast-moving environment.

You will respond to calls and emails, resolve product and service questions, issue Certificates of Analysis when required, and maintain excellent customer relationships. The role requires graduation in any field and at least 1 year of experience, with good Excel

Qualifications

• Graduation in any field.
• 1+ years of experience.
• Working knowledge of Microsoft Excel.
• Ability to multitask and communicate effectively.

Responsibilities

• Respond to customer queries and complaints in a timely and professional manner.
• Provide information on product availability and Certificates of Analysis as needed.
• Handle pricing and invoice related inquiries and order administration.
• Support pre/post sales technical inquiries via email/call/chat and maintain customer relationships.

Skills

Customer service

Communication

Team player

Time management

Self-motivation

Attention to detail

Education

Graduation in any field

Tools

Microsoft Excel

Job description

The Opportunity: Avantor is seeking an Associate – Equipment Services Support team. The prospect will be the member of a multi-disciplined customer support team. Proactive team member who communicates well with others and is dedicated to achieving team targets. Must have a flexible approach and ability to work well under pressure in a fast-moving environment.

Key Responsibilities and Tasks:

• Work as part of the Customer Support team
• Demonstrate professionalism, confidence, and telephone skills
• Establish and maintain excellent customer relationships
• To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior .
• Timely and professional response to incoming telephone calls
• Resolve customer product and service queries/complaints
• Pricing enquiries
• Internet queries/registrations
• Proof of delivery requests
• Invoice queries
• Administration of product returns
• Provide information on product availability
• Provide Certificates of Analysis
• Any other customer support functions
• Provide pre/post sales technical support via email/call/chat.
• Help accomplish team goals and objective by being a good team player
• To ensure health and safety is supported within the workplace

Skills, knowledge & experience:

• Graduation in any field.
• Required 1+ years of experience.
• Working knowledge of Microsoft Excel preferred
• Ability to multi task
• Effective/comprehensive communication
• Delivers quality through attention to detail high level of accuracy
• Self-motivated and demonstrates initiative and results orientated
• Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance
• Supports team manager and team colleagues

Competencies:

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.