Associate Engineer - Tech Apps - ServiceNow Admin [T500-30467]

Officeworks GCC India; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Officeworks GCC India is seeking an Associate Engineer - Tech Apps to configure and administer our technology platforms, ensuring health and reliability of SaaS solutions such as ServiceNow, Jira/Confluence, and Monday.com from Bengaluru. You will work with cross-functional teams to translate requirements into effective configurations and support end-to-end testing.

The role requires a tertiary IT degree and about 2 years in platform support or app engineering, with strong ITIL knowledge and

Qualifications

• Tertiary degree in Information Technology, Computer Science, Software Engineering, or related field.
• 2 years of IT platform support, systems administration, or technical application support engineering experience.
• Hands-on experience configuring forms, fields, automated workflows, and reporting dashboards in vendor SaaS (ServiceNow modules, Jira/Confluence, Monday.com).
• Baseline understanding of API-based and platform-to-platform integrations with ability to describe data payloads and failures.
• Familiarity with software QA practices, test script writing, defect logging, and release verification.
• Practical understanding of ITIL Incident, Problem, Change Management and on-call support.
• Analytical skills to troubleshoot configuration errors, examine logs, and isolate root causes.
• Clear communication to collaborate across teams and translate technical issues for business users.

Responsibilities

• Configure, administer, and resolve operational incidents across the Tech Apps ecosystem.
• Support vendor-managed applications and SaaS platforms across the portfolio.
• Provide platform/configuration expertise to requirements led by Product Orchestrators and oversee defects and testing standards.
• Collaborate with cross-functional teams to ensure platform capabilities meet operational needs and align with business initiatives.

Skills

Communication

Analytical

ITIL knowledge

Platform Admin

SaaS Integrations

Education

Bachelor's degree in IT/Computing

Tools

ServiceNow

Jira/Confluence

Monday.com

Job description

Officeworks’ purpose is “we bring big ideas to life at low prices”. It’s how we create shared value for customers, team members, suppliers, communities and shareholders.

We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U.

Our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.

Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.

We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.

Why this role exists:

The Associate Engineer - Tech Apps provides platform configuration, administration, operational incident resolution, and quality assurance across Officeworks' Technology Applications ecosystem. The role supports vendor-managed applications and SaaS platforms across the Tech Apps portfolio, including Atlassian (Jira and Confluence, bitbucket, AtlassianGaurd), Datadog, Dynatrace, Monday.com, Mural/Miro, ServiceNow (including the Supplier Portal), Sumologic, and xMatters, focusing on platform customization, system health, routine administration, and workflow optimization.

Working within a cross-functional pod, the role collaborates with technical teams and internal stakeholders to ensure platform capabilities align with operational requirements. It provides end-to-end support for business initiatives by contributing platform and configuration expertise to requirements led by Product Orchestrators, overseeing functional configurations, managing defect prioritization, and executing core testing standards to ensure reliable, high-quality software delivery.

Qualifications and work experience:

• Education: Tertiary degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Experience: 2 years of experience in an IT platform support, systems administration, or technical application support engineering role.
• Workflow and Configuration Tooling: Hands-on experience configuring forms, fields, automated workflows, and reporting dashboards in vendor SaaS platforms (e.g., ServiceNow( min.2 Yrs) modules, Atlassian Jira/Confluence, Monday.com).
• Integration Baseline: Baseline understanding of API-based and platform-to-platform integrations, with the ability to recognize, describe, and log data payload or connection failures between systems.
• Quality Assurance: Practical familiarity with software QA practices, including test script writing, execution, defect logging, and release verification across the application lifecycle.
• Service Management: Practical understanding of ITIL frameworks (Incident, Problem, Change Management) and operational support rhythms, including participation in on-call support.
• Problem Solving: Analytical capability to troubleshoot platform configuration errors, examine system logs, and isolate technical root causes.
• Communication: Clear verbal and written communication skills to collaborate effectively with cross-functional teams and translate technical issues for business users. Licensing experience

Good to Have:

• Candidate with RPA experience is desirable.
• Industry Context: Exposure to technology platforms within a retail, e-commerce, or corporate enterprise environment.
• Professional Certification: ITIL Foundation certification, ServiceNow System Administrator (CSA), or Atlassian Certified Associate credential / Monday.com admin certification