Associate Engineer IT ETD Site Support (ONLY FOR PERSONS WITH DISABILITY)

Kanz; Hyderabad; On-site; INR 400,000 - 640,000; Full time

Job summary

A technology company in Hyderabad is seeking an Entry-level Associate Engineer for IT Site Support. The role involves maintaining essential IT operations, providing 24/7 support, and ensuring SLA compliance. Ideal candidates should have 1-2 years of experience, a BTech or MCA, and skills in Ansible, Kubernetes, and cloud technologies. This full-time position offers a dynamic environment focused on continuous improvement.

Qualifications

• 1-2 years of experience in maintaining essential IT operations.
• Participate in and learn new solutions through knowledge transfer sessions.

Responsibilities

• Provide 24/7 on-call support in rotational shifts.
• Ensure SLA compliance for all tickets.
• Collaborate with engineers to resolve or elevate issues.
• Monitor systems to prevent downtime.
• Maintain global collaboration with other IT and Engineering teams.
• Coordinate with help desk and other teams to support solution health.

Skills

Ansible

Kubernetes / OpenShift

RH Satellite

Zabbix

Virtual Machines

Containers

Cloud (AWS / Azure / GCP)

CI / CD (Jenkins)

Azure

GCP

Jenkins

Monitoring tools

Education

BTech

MCA

Tools

Ansible

Kubernetes/OpenShift

RH Satellite

Zabbix

Job description

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Responsibilities

• Have 1-2 years of experience in maintaining essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware, while interacting with various Lab teams
• Provide 24/7 on-call support in rotational shifts
• Ensure SLA compliance for all tickets
• Follow up on escalated issues
• Classify incidents to support system uptime
• Collaborate with engineers to resolve or elevate issues
• Deliver technical support for issue resolution
• Communicate ticket status to engineers and managers
• Utilize the IT knowledge base and best practices
• Stay updated through technical articles
• Monitor systems to prevent downtime
• Improve support processes for recurring issues
• Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments
• Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities
• Maintain global collaboration with other IT and Engineering teams
• Offer operational support, handle escalations, and execute projects
• Manage incident and problem resolution
• Identify scalable technologies to enhance support for engineering tools and services
• Continuously improve operations through routine monitoring of system performance metrics and proactive actions
• Review system logs, perform trend analysis, and manage configuration, incident, and problem processes
• Identify, design, and implement solutions for new and improved processes, providing a clear picture of possible outcomes
• Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
• Own and support continuous improvement plans for solution health and operational health

Qualifications

• Education: BTech, MCA
• Years of experience: 1-2 years

Technical Skills & Tools

• Ansible, Kubernetes / OpenShift, RH Satellite, Zabbix
• Virtual Machines, Containers, Cloud (AWS / Azure / GCP)
• CI / CD (Jenkins)
• Ability to learn and use multiple utilities and tools that support operations monitoring and alerting
• Participate in and learn new solutions through condensed knowledge transfer sessions

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Technology, Information and Internet