Associate Director - Transactional Services

Marsh & McLennan Companies; Gurugram District; Hybrid; INR 20,00,000 - 30,00,000; Full time

Job summary

A global leader in professional services is seeking an Associate Director - Transactional Services in Gurugram. This hybrid role involves leading a team in the Reinsurance sector, ensuring operational excellence and compliance. Candidates should have 12-14 years of experience in Reinsurance broking and strong leadership skills. Join a supportive team committed to professional development in an inclusive culture.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Career opportunities and benefits

Qualifications

• Minimum 12-14 years of experience overall in Reinsurance/Reinsurance Broking.
• Experience in statutory audits and dealing with auditors.

Responsibilities

• Direct the service operations and functions within a Client Support Process Team.
• Lead and inspire the team, setting clear goals and coaching technicians.
• Maintain robust operational management discipline as per processing metrics.
• Work with cross-functional teams to resolve complex client issues.
• Enforce a regular risk review to create significant risk profiling.

Skills

Understanding of Reinsurance broking business

Analytical ability

Decision making

Presentation skills

Leadership

Operational Excellence

Resource Management

Change agility

Critical thinking

Collaboration

Education

Graduate; Post graduate/MBA desirable

Job description

Overview

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director - Transactional Services

We’re seeking an Associate Director - Transactional Services who will become a part of a high-performance team involves driving the organizational strategy to ensure continuous improvement within the operations team through effective processes, skilled people, and a focus on quality. In this role, you will take complete ownership of Reinsurance Claims agreements, contributing to a positive difference in customer service by exceeding client expectations through strong operational rigor and delivery. It is essential to ensure that all compliance and regulatory requirements are met and maintained according to the required standards. Additionally, being bold in your thinking and bringing innovative solutions to any barriers faced will be crucial. During the first 3-6 months, you will receive active support from your peers to help you understand the ways of working within the organization.

Responsibilities

• Direct the service operations and functions within a Client Support Process Team
• Lead and inspire the team, including setting clear goals and operating expectations, coaching CSS technicians to achieve goals and their full potential
• Implement short and long-term staffing strategies that aligns with the business objectives and target operating model
• Maintain robust operational management discipline as per processing metrics and professional standards
• Establish and adhere to SLA requirements with Guy Carpenter standards and clients-specific reinsurance agreements
• Operational Excellence - Building value by creating process efficiencies through upstream & downstream impact in business
• Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise
• Work with cross functional teams to resolve complex client and broker issues, and identify opportunities for improvements in process efficiency and effectiveness
• Stakeholder Management - Serve as the escalation point of contact in resolving complex and challenging issues
• Examine capacity planning and forecasting of team resources and adjust as needed to maximize effectiveness and efficiency
• Risk Management & compliance - Enforce a regular risk review to create significant R&C profiling (risk register) and resilience in operations
• Opportunity identification – Seek opportunities for development of high potential managers and constantly work towards supporting regions in projects and client deliveries
• Employee Engagement - Set standards for people excellence and create strategies for development of people and process knowledge

What you need to have

• Strong understanding of Reinsurance broking business - Minimum 12-14 years’ experience overall in Reinsurance/ Reinsurance Broking
• Analytical ability and Decision making
• Presentation skills / Influencing & partnering
• Leadership and People management
• Operational Excellence
• Resource Management
• Change agility
• Critical thinking
• Collaboration
• Risk Management
• Resource Management
• Education: Graduate; Post graduate/MBA would be desirable

What makes you stand out

• Client facing experience
• Leading successful work project across teams that accomplishes a defined outcome and results for the business
• Transition/migration experience
• Strong ability to plan and manage numerous processes, people and priorities simultaneously
• Experience in statutory audits and dealing with auditors.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.