Associate Director & Team Leader Acquisition - NR

Standard Chartered; Bengaluru; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

An international banking institution seeks a candidate in Bengaluru to manage relationships and achieve revenue targets. Responsibilities include maximizing sales performance, supporting new product launches, and improving customer satisfaction. Applicants should have a background in wealth advisory and client relationship management, along with a desire to work in a collaborative and inclusive environment.

Benefits

Competitive salary

Flexible working options

Core bank funding for retirement savings

Responsibilities

• Achieve revenue targets through effective relationship management.
• Maximize sales performance and achieve revenue targets.
• Support new product launches and champion sales initiatives.
• Monitor customer satisfaction and ensure continuous improvement.

Skills

Wealth Advisory/Management

Client Relationship Management

Portfolio Management

Job description

Key Responsibilities

Strategy: Achieving revenue targets by acquiring, growing and deepening NRI Priority relationships through effective relationship management. Focus on the analysis and satisfaction customers’ financial as well as investment needs and objectives.

Business: Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured).

Processes: Provide support for new product launches, and champion new sales initiatives. Device strategies to acquire large prospective customers through referrals, maximize market share in the catchment area of the branch, by below the line activities and promotions. Coordinate customer events along with the product team.

People & Talent: Ensure effective Relationship Management by monitoring the movement of the top customers of the Segment devise and implement a customer acquisition and retention programme. Improve product per customer holding.

Risk Management: Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service.

Governance: Ensure branch staff work as a cohesive motivated and top performing sales and service team. Achieve high employee satisfaction and retention of good performers. Identify and address training needs of staff on an on-going basis.

Key stakeholders: NR Segment/ Wealth Management Unit.

Skills and Experience

• Wealth Advisory/Management
• Client Relationship Management
• Portfolio Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.