Associate Director - Relationship Manager - SME Liabilities

Standard Chartered; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Standard Chartered Bank in Pune seeks an Associate Director - Relationship Manager for SME Liabilities to drive client engagement, manage service requests end-to-end, and push digital migration initiatives across the corporate segment. The role emphasizes risk-aware, compliant operations and coordination with internal stakeholders.

The incumbent will lead migration efforts to S2B, ensure timely processing of trade and cash transactions, and foster a culture of continuous learning within the

Qualifications

• Banking background and relationship management experience.
• Exposure to liabilities products and client onboarding.
• Ability to coordinate with internal stakeholders (Contact Centre, CSG, Email Channel).

Responsibilities

• Request management: raise service requests in CEMS/EOPS and track end-to-end.
• Digitalization: migrate A2 to S2B for corporates and promote online solutions.
• Migration of A2 to S2B: engage Top 25 corporates for migration to automated platforms.
• Risk management: ensure compliance with internal policies and RBI/regulations; uphold conduct.
• Learning and development: ensure team participates in trainings and builds skills.
• Processes: align with bank guidelines and processes.
• Regulatory & Business Conduct: adhere to Group Values and Code of Conduct.

Skills

Banking

Relationship Management

New client acquisition

Liability segment

Education

Any graduate with relevant experience as Relationship Manager

Job description

Associate Director - Relationship Manager - SME Liabilities

Job Details

Associate Director - Relationship Manager - SME Liabilities Job Description Requisition Number: 64568 Job Location: Pune, IND Global Grade: Band 6 Work Type: Office Working Employment Type: Permanent Posting Start Date: 29/10/2026 Posting End Date: 11/11/2026

Job Summary

Working Rhythm
Ensure that the Working Rhythm is followed for increased engagement and to improve efficiency
Ensure that all customer transactions are processed with TAT.
Ensure smooth coordination with Internal Stakeholders for client transactions.

Service Culture
Build a Service Culture where the service managers are focused on creating an excellent experience for the customer and empowering them by promoting Digital migration
Ensure Service Stories are published monthly, and the service managers are appreciated for the services provided
Ensure that multiple Customer testimonies are captured in CEMS and there is a culture of acknowledging the service team 's efforts.

Key Responsibilities

Request Management
Ensure that the team effectively raises all the service request in cems , eops and ensures end to end tracking
Adherence to the prescribed turnaround time
Cash and Trade Transactions ;Timely and efficient processing of the trade and cash transactions
Collaborate with the stakeholders such as the Contact Centre , CSG , Email Channel and ensure that the prescribed metrics are met

Digitalization

Migration of A2 to S2B
Ensure S2B migration for corporates processing A2 manually.
The Service team has taken the initiative of engaging with the Top 25 corporates and migrating them to S2B.
Ensuring complete coverage of customers to automated/online solutions like S2B, Trade InfoManager, Remittance e-alerts, e-statements etc

Risk Management
To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with Audits, RBI, and other applicable regulations/guidelines/laws. To drive the compliance culture down the line.
Ensure management control and performance / operating standards are appropriate and are being adhered to.

Learning and development for the Team.
Learning Calendar for the team has been rolled out, ensure participation, and modify the calendar as per the emerging needs and trends.
Ensure that the team participates and proactively enrol for various trainings, e-learnings, and other developmental programs to enhance skill sets

Processes
As per bank’s guidelines and process

Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Banking
Relationship Management
New client acquisition
Liability segment

Qualifications

Any graduate with Relevant experience as Relationship Manager.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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