Associate Director, Medical Affairs

The Blue Venture Fund; Pune District; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

EVERSANA is seeking a senior leader for Integrated Life Sciences Compliance to drive innovation and client-focused medical information programs. The role partners with Medical Information and Medical Affairs to expand services, coordinate MLR, and deliver compliant, high-quality medical content.

You will lead the MI writing team, strengthen client relationships, and optimize internal processes to ensure rigorous, regulatory-compliant document development and review.

Responsibilities

• Client Relationship Management: oversee assigned accounts, onboarding, and regular reviews.
• Serve as primary escalation point for clients and internal teams.
• Align operational processes with client systems and workflows.
• Develop and monitor KPIs, SLAs, and reporting for performance and satisfaction.
• Direct implementation, transition, and onboarding for new programs.
• Provide client management and project oversight with MI Solution Leads and cross-functional teams.
• Participate in governance and business review meetings to discuss performance and initiatives.
• Lead India-based Medical Information and Medical Affairs capabilities and MI writing team.

Job description

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION:

At EVERSANA, the Integrated Life Sciences Compliance team plays a pivotal role in supporting some of the world's most innovative biopharmaceutical, medical device, and life sciences organizations as they advance breakthrough therapies across rare, ultra-rare, and critical disease areas, including Oncology, Neurology, Immuno-oncology, and Immunology. This leadership position within the EVERSANA Compliance organization reports directly to the Director, Global Medical Content & Medical Review.

The role is responsible for partnering closely with the Director and cross-functional leaders across Medical Information and Medical Affairs to drive innovation, service expansion, and strategic growth initiatives that contribute to overall business success. The individual will also collaborate extensively with internal stakeholders to support Medical Affairs Excellence & Strategy initiatives, particularly in content development, MLR Coordination, and medical review engagements.

Additionally, this position plays a critical leadership role in leading the MI writing team and serving as a primary client-facing partner. The individual is responsible for ensuring client satisfaction through the delivery of high-quality, scientifically accurate, and compliant work, while strengthening client relationships and engagement. This role also focuses on optimizing internal processes, procedures, and quality standards to support efficient, rigorous, and regulatory-compliant document development and review.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Client Relationship Management

• Ensure client success through strategic oversight of assigned accounts, including implementation, ongoing management, regular touchpoints, and business review meetings.
• Serve as the primary escalation point for clients and internal teams, ensuring timely resolution of operational and service-related issues.
• Ensure alignment of operational processes with client systems, technologies, and established workflows
• Develop and monitor key performance indicators (KPIs), service-level agreements, and reporting mechanisms to measure operational performance and client satisfaction.
• Direct implementation, transition, and onboarding activities for new clients and programs.
• Provide overall client management and project oversight, working closely with Medical Information Solution Leads, Expert Writers, and cross-functional stakeholders.
• Participate in governance and business review meetings to communicate performance, risks, opportunities, and strategic initiatives

Team Leadership, Talent Development & Organizational Capability Building

• Support the growth and expansion of India-based Medical Information and Medical Affairs capabilities as a strategic delivery center.
• Lead