Associate Director, Medical Affairs

Eversana1; Pune District; On-site; INR 2,500,000 - 8,000,000; Full time

Job summary

EVERSANA in India seeks a senior People Leader to guide the Medical Information and Medical Affairs teams, ensuring compliant, high-quality content and client satisfaction.

You will partner with Directors, drive capability building, recruitment, and performance management, while aligning operations with client needs and regulatory standards.

Strong leadership, collaboration across functions, and a commitment to diversity and inclusion are essential.

Qualifications

• Experience leading Medical Information teams.
• Strong understanding of regulatory review processes.
• Proven ability to manage client programs.

Responsibilities

• Lead the MI writing team and serve as a primary client-facing partner.
• Governance, KPI oversight, and reporting for client programs.
• Oversee recruitment, talent development, and capability building.

Skills

Strategic leadership

Client relationship management

Medical information

Regulatory compliance

Job description

THE POSITION:

At EVERSANA, the Integrated Life Sciences Compliance team plays a pivotal role in supporting some of the world's most innovative biopharmaceutical, medical device, and life sciences organizations as they advance breakthrough therapies across rare, ultra-rare, and critical disease areas, including Oncology, Neurology, Immuno-oncology, and Immunology. This leadership position within the EVERSANA Compliance organization reports directly to the Director, Global Medical Content & Medical Review.

The role is responsible for partnering closely with the Director and cross-functional leaders across Medical Information and Medical Affairs to drive innovation, service expansion, and strategic growth initiatives that contribute to overall business success. The individual will also collaborate extensively with internal stakeholders to support Medical Affairs Excellence & Strategy initiatives, particularly in content development, MLR Coordination, and medical review engagements. Additionally, this position plays a critical leadership role in leading the MI writing team and serving as a primary client-facing partner. The individual is responsible for ensuring client satisfaction through the delivery of high-quality, scientifically accurate, and compliant work, while strengthening client relationships and engagement. This role also focuses on optimizing internal processes, procedures, and quality standards to support efficient, rigorous, and regulatory-compliant document development and review.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Client Relationship Management

• Ensure client success through strategic oversight of assigned accounts, including implementation, ongoing management, regular touchpoints, and business review meetings.
• Serve as the primary escalation point for clients and internal teams, ensuring timely resolution of operational and service-related issues.
• Ensure alignment of operational processes with client systems, technologies, and established workflows
• Develop and monitor key performance indicators (KPIs), service-level agreements, and reporting mechanisms to measure operational performance and client satisfaction.
• Direct implementation, transition, and onboarding activities for new clients and programs.
• Provide overall client management and project oversight, working closely with Medical Information Solution Leads, Expert Writers, and cross-functional stakeholders.
• Participate in governance and business review meetings to communicate performance, risks, opportunities, and strategic initiatives

Team Leadership, Talent Development & Organization Capability Building

• Support the growth and expansion of India-based Medical Information and Medical Affairs capabilities as a strategic delivery center.
• Lead and manage a multidisciplinary team of Medical Content Development Writers, MLR Coordinators, and Medical Reviewers
• Oversee recruitment, workforce planning, onboarding, and retention initiatives.
• Ensure adequate staffing and resource allocation to meet current and future business needs
• Establish training curricula, competency frameworks, training matrices, and learning programs for Medical Information and Medical Affairs teams.
• Provide coaching, mentoring, performance feedback, and career development support to team members.
• Ensure compliance with applicable company policies, client requirements, industry regulations, and quality standards.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

All other duties as assigned

Consistent with applicable disability, employment, and human rights laws in the jurisdictions in which EVERSANA operates, EVERSANA is committed to providing reasonable accommodations to qualified individuals with disabilities, unless providing such an accommodation would impose an undue hardship or disproportionate burden on EVERSANA. If reasonable accommodation is needed to perform the essential functions of your position, please contact Human Resources.

PEOPLE LEADER

• Determine job objectives, work methods, and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary charges, promotions, transfers, discipline, and discharge; and administer all other personnel actions.
• Interview, select, and supervise the activities of the department staff as needed; communicate, interpret, and discuss with the team the company policies and procedures.