Associate Director - Insurance Operations

Marsh McLennan; Gurugram District; Hybrid; INR 4,000,000 - 5,500,000; Full time

Job summary

MMA is seeking a strategic leader to join its Insurance Operations team as Associate Director, based in Gurgaon. This hybrid role requires in-office collaboration at least three days a week to drive operational excellence across insurance processes.

The ideal candidate will have 10+ years of leadership experience, deep knowledge of the US insurance landscape, and a proven ability to manage change, develop talent, and partner with global leadership.

Qualifications

• 10+ years of experience in leading teams and people management.
• Preferred US insurance industry and process experience.
• Excellent communication and facilitation skills.
• Willingness to work in shifts (1pm–10pm or 6:30pm–3:30am etc.).

Responsibilities

• Develop and implement strategic initiatives to enhance operational efficiency across insurance processes.
• Lead change management during operational transformations and drive stakeholder engagement.
• Mentor and develop Team Leaders and Operations Managers.
• Collaborate with HR to design Talent Management and leadership development programs.
• Oversee risk, compliance and regulatory responsibilities to protect clients and the business.

Skills

Leadership

Communication

Change management

Program management

Stakeholder engagement

Facilitation

Team leadership

Education

Bachelor's degree

Job description

Job Description:

Company:

Marsh McLennan Agency

Description:

We are seeking a talented individual to join our Insurance Operations team at MMA, a Marsh business. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director – Insurance Operations (Grade F)

MMA is seeking a strategic and results-oriented leader to join our Operations team as the Associate Director of Insurance Operations. This key role will be based in Gurgaon and requires commitment to in-office collaboration at least three days a week. The ideal candidate will have a comprehensive understanding of the insurance landscape and a proven track record of driving operational excellence through innovative strategies, effective stakeholder engagement, and leadership in change management

We will count on you to:

Operations Management

• Collaborate with the senior leadership to develop and implement strategic initiatives that enhance operational efficiency and effectiveness across various insurance processes.
• Support the transformation of operations to meet evolving market demands and client expectations, contributing to Marsh's position as a thought leader in the insurance industry.
• Act as a key contributor in sharing insights and best practices through internal and external forums. Facilitate discussions on emerging trends, innovative solutions, and the future of insurance operations.
• Work closely with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance.
• Build and maintain strong relationships with global leadership to foster trust and facilitate seamless communication.
• Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners.
• Serve as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues.
• Lead change management initiatives to ensure smooth transitions during operational transformations.
• Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring alignment and communication among all stakeholders.
• Assist in managing the Cost and Service teams, contributing to the development of both short-term and long-term financial and operational plans.
• Ensure effective utilization of resources and alignment of investments with strategic goals.
• Proactively evaluate team performance, provide constructive feedback and conduct performance reviews.
• Champion a culture of continuous improvement by establishing mechanisms for sharing best practices and driving innovation within the team

People Management/ Development

• Collaborate with HR to design and implement a comprehensive Talent Management strategy that aligns with organizational goals, focusing on succession planning and leadership development across multiple teams
• Mentor and develop Team Leaders and Operations Managers, providing guidance on effective team management, conflict resolution, and performance optimization.
• Lead change management initiatives to ensure smooth transitions during organizational changes, providing support and resources to team leaders to help them manage their teams effectively.
• Champion initiatives that promote employee engagement and satisfaction, ensuring a positive work environment that encourages collaboration and innovation.

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh Specialty’s systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognizes how own actions impact compliance

What you need to have:

• Graduate with minimum 10+ years of experience in leading team and people management
• Preferred - US insurance industry and process experience
• Excellent communication skills
• Good Facilitation skills
• Ideate and identify opportunities
• Willingness to work in shifts i.e 1pm – 10pm or 6.30pm – 3.30am or 5.30pm – 2.30am shifts

What makes you stand out:

• Excellent Program Management/Transition skills
• Experience in managing org level projects
• Exposure to Automation/AI programs & experience in implementing the same
• High attention to detail
• Robust SLA management & performance management skills
• Exposure to Insurance Broking (US/Global) processes
• Any Insurance, Continuous Improvement or project management certification

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan Agencyis a business of Marsh(NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over$27 billionand more than 95,000 colleagues, Marsh helps buildthe confidenceto thrive through the power of perspective. For more information about Marsh McLennan Agency, visit marshmma.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.