Associate Director Governance & Operations

Growth For Impact; Hyderabad; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Growth For Impact is seeking a senior Governance & Operations leader to define and execute priorities, roadmaps, and service models aligned with CLS priorities. The role drives framework development, process simplification, and performance metrics while leading cross-functional decision-making discussions.

You will own data governance, reporting strategy, and automation initiatives, including Power Platform adoption and AI-enabled improvements.

Qualifications

• Proven delivery of Governance & Operations roadmap and strategic priorities.
• Demonstrated adoption and value realization of AI-enabled digital platforms and operational tools, including hands-on experimentation and innovation.
• Track record of improving data quality, governance maturity, and reporting trust.
• Experience achieving operational efficiency gains through automation and AI enablement.
• Effectiveness in workforce planning, budget governance, and operational reporting.
• Ability to deliver platform enhancements and transformation initiatives on time.
• Strong stakeholder satisfaction and governance effectiveness.
• Experience leading team engagement, capability development, and succession readiness.

Responsibilities

• Define governance priorities, roadmaps, and service models aligned to CLS priorities.
• Establish governance frameworks, procedures, standards, and metrics.
• Drive process simplification and continuous improvement across operations.
• Lead governance forums and cross-functional decision-making discussions.
• Own governance tools, dashboards, and automation solutions."
• Govern data quality, reporting strategy, and data controls with stakeholders.
• Scale AI/automation initiatives and digital transformation across governance & operations.
• Oversee workforce planning, budget governance, and portfolio governance.

Skills

Governance

Operations

AI adoption

Data governance

Power Platform

Automation

Stakeholder management

Portfolio governance

Tools

Power BI

Automation tools

AI/GenAI

Job description

ROLE

• – Define and execute Governance & Operations priorities, roadmap, and service model aligned to CLS priorities.
• – Establish governance frameworks, operating procedures, service standards, and performance metrics.
• – Drive process simplification, standardization, and continuous improvement across operational processes.
• – Ensure operational governance supports business priorities, compliance requirements, and organizational objectives.
• – Lead governance forums, reviews, and cross‑functional decision‑making discussions.
• – Own the portfolio of Governance & Operations tools, dashboards, and automation solutions.
• – Govern enhancement roadmaps, release planning, adoption performance, and user experience standards.
• – Establish a scalable and sustainable operating model for platform ownership and support.
• – Own BSI data governance, data quality, integrity, and reporting strategy.
• – Ensure trusted, timely, decision‑enabling reporting across workforce, budget, demand, portfolio, and operational performance domains.
• – Establish data quality controls, source‑data accountability, and governance processes with stakeholders.
• – Drive maturity of reporting capabilities through PowerBI, automation, and advanced analytics.
• – Lead digital transformation initiatives across Governance & Operations.
• – Drive adoption of Power Platform, automation, AI/GenAI, and workflow simplification opportunities.
• – Evaluate and scale Agentic AI and intelligent automation use cases where business value is demonstrated.
• – Innovate through continuous modernization of tools, processes, and operating practices; lead by example with hands‑on experimentation.
• – Improve operational productivity and user experience through technology‑enabled solutions.
• – Lead organization design, resource planning, capability building, succession planning, and talent development.
• – Build strong partnerships with Finance, P&O, DDIT, Procurement, CLS, and BSI leadership teams.
• – Drive stakeholder alignment, governance compliance, and value realization across BSI Operations.
• – Lead prioritization, risk management, and portfolio governance across multiple initiatives.
• – Foster a culture of accountability, innovation, customer‑centricity, and operational excellence.
• – Design governance and operating models, enterprise data governance and controls, digital platform strategy, and product ownership.
• – Manage AI, automation, and digital innovation initiatives.
• – Oversee workforce planning and operational governance, budget, spend, and portfolio governance.
• – Shape reporting and analytics strategy, senior stakeholder management, and influencing.
• – Provide organization leadership, capability development, risk management, and change leadership.

REQUIREMENTS

• – Proven delivery of Governance & Operations roadmap and strategic priorities.
• – Demonstrated adoption and value realization of AI‑enabled digital platforms and operational tools, including hands‑on experimentation and innovation.
• – Track record of improving data quality, governance maturity, and reporting trust.
• – Experience achieving operational efficiency gains through automation and AI enablement.
• – Effectiveness in workforce planning, budget governance, and operational reporting.
• – Ability to deliver platform enhancements and transformation initiatives on time.
• – Strong stakeholder satisfaction and governance effectiveness.
• – Experience leading team engagement, capability development, and succession readiness.