*Associate Director, Customer Experience & Omnichannel Enablement Driving

remotepromsp; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Arenaflex is seeking an Associate Director, Customer Experience & Omnichannel Enablement to lead omnichannel initiatives for life sciences clients. You will define CX strategies, guide digital capabilities, and shape operational processes across marketing platforms.

You'll collaborate with client teams, manage change, and mentor cross-functional partners to deliver data-driven customer experiences and scalable omnichannel solutions.

Responsibilities

• Maintain an in-depth understanding of client needs, omnichannel technology platforms, customer data, and operational approaches
• Lead initial discovery and research in early project stages: understand business needs, conduct stakeholder interviews, guide research initiatives, audit omnichannel/digital approaches and ecosystems
• Create recommendations on increasing digital maturity and omnichannel effectiveness
• Define customer data needs and data availability across omnichannel platforms
• Support creation of digital capability roadmaps and assist with business/functional requirements for new platforms or evolution of existing ones
• Recommend internal process needs to ensure marketing platforms are used to drive efficiency and value
• Define data capture, measurement, and reporting approaches and assist in building tools for data use
• Collaborate with clients to socialize omnichannel ambitions and drive change management
• Coordinate cross-functional teams and partners on best practices for omnichannel platforms
• Develop and execute change management strategies for adoption of new technologies and processes
• Develop training programmes and materials for clients and agency partners for new tools
• Provide ongoing strategic and tactical advice to clients
• Partner with agency leadership to define and optimize CXOE approach and business model
• Contribute to alignment of internal tools/processes, service offerings, roles/responsibilities, and pricing
• Support agency staff in capabilities, mindsets, and understanding of CXOE
• Serve as internal expert to agency teams across client areas, promoting data-driven approaches and optimized customer experience

Job description

At arenaflex, we're on a mission to revolutionize the way life sciences companies approach customer experience and omnichannel enablement. As a seasoned reputed company with a passion for driving digital transformation, you'll play a critical role in shaping the reputed company of our clients' businesses. We're seeking an exceptional Associate Director, Customer Experience & Omnichannel Enablement to join reputed company and help us reputed company our reputed company.

About arenaflex

arenaflex is a leading provider of reputed company for the life sciences industry. reputed company of experts is dedicated to helping clients navigate the complexities of digital transformation and customer experience. With a strong reputed company on collaboration, creativity, and results‑driven thinking, we're committed to delivering exceptional value to our clients and their customers.

Job reputed company

As an Associate Director, Customer Experience & Omnichannel Enablement, you'll work closely with clients to drive omnichannel innovation, improve customer experience, and reputed company effective data‑driven reputed company capabilities. You'll be responsible for defining reputed company‑wide customer experience strategies, guiding the reputed company and implementation of digital marketing capabilities, and shaping operational processes for marketing platform use. Your expertise will help clients navigate the complexities of omnichannel marketing, customer data, and operational approaches.

Key Responsibilities

• Maintain an in‑depth understanding of reputed company needs, business, omnichannel technology platforms, customer data, and operational approaches
• reputed company initial discovery and research in early project stages: understanding business needs, requirements, conducting stakeholder interviews, guiding research initiatives, auditing the reputed company's omnichannel/digital approaches and their digital ecosystems
• Create recommendations around how clients can increase their overall digital maturity and omnichannel effectiveness
• Help to define customer data needs and key points of data availability across various omnichannel platforms
• Participate in the creation of digital capability roadmaps and assist with the preparation of business and functional requirements reputed company new omnichannel platforms are being acquired and implemented or existing ones being evolved
• Recommend internal process needs and approaches to ensure reputed company marketing platforms are utilized in a way that drives efficiency, offers flexibility, and helps clients derive the maximum value from their platform investments
• Define data capture, measurement, and reporting approaches and participate in the creation of tools to facilitate reputed company data capture and use
• Work with clients to socialize their omnichannel ambitions, investments, and approaches while also helping to facilitate required change management initiatives
• repected company cross‑functional reputed company teams and their partners on best practices and reputed company omnichannel platform use
• reputed company the development and execution of reputed company change management strategies for the adoption of new technologies and processes
• reputed company the development of training programmes and materials for clients' and their agency partners for new tools and platforms
• reputed company ongoing strategic and tactical advice to clients
• Partner with agency leadership to define and optimize the CXOE approach and business model
• Help to continually reputed company reputed company's approach to CXOE reputed company; inclusive of internal tools/process, service offerings, roles/responsibilities, pricing approaches, etc.
• reputed company for and reputed company on agency staff as it relates to capabilities, mindsets, and understanding of CXOE
• Serve as an internal subject matter expert to agency teams working across reputed company areas of business, helping to reputed company data‑driven approaches and optimised customer experience into reputed company facets and types of project work

Business Impact

Applies business expertise reputed company of the reputed company reputed company reputed company by having an immediate impact reputed company transitioning to a new reputed company or vertical Assist

Leadership

Exercises independent judgment in reputed company, techniques, and evaluation reputed company for obtaining results Manages multiple reputed company of business reputed company one reputed company or multiple accounts reputed company to prioritize reputed company requests and shift priorities as needed .