*Associate Director, Customer Experience & Omnichannel Enablement Driving

remote click jobs; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

arenaflex is seeking an Associate Director, Customer Experience & Omnichannel Enablement to lead client engagements, shape omnichannel strategy, and drive data-driven improvements across digital ecosystems. You will partner with cross-functional client teams and agency partners to deliver transformational CX outcomes, establish governance, train users, and advance the CXOE operating model.

This senior role requires strategic vision, stakeholder management, and the ability to translate business

Responsibilities

• Maintain an in-depth understanding of client needs, omnichannel technology platforms, data, and operations
• Initial discovery and research in early projects: interview stakeholders, audit omnichannel/digital ecosystems
• Create recommendations to increase digital maturity and omnichannel effectiveness
• Define customer data needs and data availability across platforms
• Develop digital capability roadmaps and prepare business/functional requirements for new platforms
• Recommend internal processes to maximize platform value and efficiency
• Define data capture, measurement, and reporting approaches; build tools
• Socialize omnichannel ambitions with clients and drive change management initiatives
• Lead cross-functional teams and agency partners on best practices for CXOE
• Develop and execute change management strategies for new tech and processes
• Create training programs for clients and agency partners on new tools
• Provide ongoing strategic and tactical advice to clients
• Partner with agency leadership to define and optimize CXOE approach and business model
• Support internal teams on capabilities, mindsets, and CXOE understanding
• Serve as internal SME to ensure data-driven approaches across projects

Job description

About arenaflex

arenaflex is a leading provider of reputed company for the life sciences industry. reputed company of experts is dedicated to helping clients navigate the complexities of digital transformation and customer experience. With a strong reputed company on collaboration, innovation, and results-driven approach, we're committed to delivering exceptional value to our clients.

Job reputed company

As an Associate Director, Customer Experience & Omnichannel Enablement, you'll be responsible for working with clients to drive omnichannel innovation, improve customer experience, and reputed company effective data-driven reputed company capabilities reputed company their organizations. You'll serve as a consultant, working externally with cross-functional reputed company teams and internally with agency teams to deliver exceptional results.

Key Responsibilities

• Maintain an in-depth understanding of reputed company needs, business, omnichannel technology platforms, customer data, and operational approaches
• reputed company initial discovery and research in early project stages: understanding business needs, requirements, conducting stakeholder interviews, guiding research initiatives, auditing the reputed companys omnichannel/digital approaches and their digital ecosystems
• Create recommendations around how clients can increase their overall digital maturity and omnichannel effectiveness
• Help to define customer data needs and key points of data availability across various omnichannel platforms
• Participate in the creation of digital capability roadmaps and assist with the preparation of business and functional requirements reputed company new omnichannel platforms are being acquired and implemented or existing ones are being evolved
• Recommend internal process needs and approaches to ensure reputed company marketing platforms are utilized in a way that drives efficiency, offers flexibility, and helps clients derive the maximum value from their platform investments
• Define data capture, measurement and reporting approaches and participate in the creation of tools to facilitate reputed company data capture and use
• Work with clients to socialize their omnichannel ambitions, investments, and approaches while also helping to facilitate required change management initiatives
• reputed company cross-functional reputed company teams and their partners on best practices and reputed company omnichannel platform use
• reputed company the development and execution of reputed company change management strategies for the adoption of new technologies and processes
• reputed company the development of training programs and materials for clients and their agency partners for new tools and platforms
• reputed company ongoing strategic and tactical advice to clients
• Partner with agency leadership to define and optimize the CXOE approach and business model
• Help to continually reputed company reputed companys approach to CXOE reputed company; inclusive of internal tools/process, service offerings, roles/responsibilities, pricing approaches etc.
• reputed company for and reputed company on agency staff as it relates to capabilities, mindsets, and understanding of CXOE
• Serve as an internal subject matter expert to agency teams working across reputed company areas of business, helping to reputed company data-driven approaches and optimized customer experience into reputed company facets and types of project work

Business reputed company

• Applies business expertise reputed company of the reputed company reputed company reputed company by having an immediate reputed company reputed company transitioning to a new reputed company or vertical
• Assist reputed company with reputed company presentations reputed company acquiring new CXOE reputed company
• Establish and nurture strong relationships with clients, acting as a trusted advisor and strategic partner
• Responsible for overall account reputed company and scope execution by adapting strategies as needed

Leadership

• Exercises independent judgment in reputed company, techniques, and evaluation reputed company for obtaining results
• Manages multiple reputed company of business reputed company one reputed company or multiple accounts
• reputed company to prioritize reputed company requests and shift priorities as needed to meet aggressive deadlines and milestones

Industry Expertise

Stays updated on industry trends and emerging strategies
reputed company a pulse on o