Associate Director - Consumer & Retail

Lattice Technologies Pvt Ltd; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

1Lattice is seeking an Associate Director to drive revenue, manage key accounts, and ensure successful delivery across Consumer & Retail projects. You will own client relationships and lead business discussions, proposals, and conversions with new and existing clients.

You will head delivery teams of 20+ professionals, mentor staff, and help expand product offerings while maintaining high client satisfaction and repeat business through strong leadership and strategic thinking.

Qualifications

• 10+ years of experience leading and managing teams in Consumer & Retail.
• MBA degree from a reputed college.
• Leadership demonstrated across large, multi-disciplinary projects.

Responsibilities

• Drive revenue growth and profitability across key client accounts.
• Manage client relationships and lead business development efforts.
• Ensure high-quality, on-time project delivery by delivery teams.
• Lead recruitment and build project delivery teams in the Consumer & Retail vertical.
• Develop and expand product offerings and capabilities within 1Lattice.
• Foster a strong team culture and mentor staff for growth and happiness.

Skills

Data services

Business research

Consulting

Team leadership

Education

MBA degree

Job description

About us:

1Lattice™ is a 360-degree business decision support platform with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice offers an integrated product suite to make decisions smartly, right from Inputs to Validation, Execution and Measurement. 1Lattice works with clients and partners globally, helping them solve a wide variety of business and organizational problems through actionable research-led insights.

About the role:

As an Associate Director (AD) you will have four key responsibilities (1) Driving business development. (2) Client management (3) Ensuring project delivery (4) Team management.

The foremost responsibility of this role is to drive business revenues and profitability. You will be expected to seamlessly own all the existing key accounts / clients for 1Lattice for repeat and continued business, as well as drive business targets through opening up new accounts with your own past networks, marketing activities, cold calling, and running business discussions / proposals and conversions with new accounts. Apart from business revenue targets, you will be responsible for the profitability of your projects, in terms of managing direct and indirect costs. You will also be responsible for further development / enhancement of product offerings and capabilities within 1Lattice to serve the clients better.

This role will be expected to develop close connections and relationships with senior level Consumer & Retail executives. This will require building and developing a wide network in the industry and leading interactions with them, playing a significant role in influencingtheir thinking, identifying potential project leads / opportunities / proposals and driving them to closure. This will also involve ensuring high quality project delivery through your teams to ensure high client satisfaction and repeat business.

This position will lead and drive delivery teams of 20+ members in the Consumer & Retail vertical for 1Lattice, including senior members who will be responsible for project delivery, and mid-junior levels for execution. This will involve supervising and guiding the research process and generating insights that help client make critical business decision across key sub-verticals within Consumer & Retail such as FMCG, Retail, E-commerce, D2C Brands, Consumer Durables, Home & Building Products, Electronics, and Apparel & Lifestyle.

You will also play a very important leadership role internally – to grow and engage your team and align them to the 1Lattcie culture. A as such, your team's success will also enhance your own personal results. Youwill support and promote the 1Lattice culture by motivating your team members, train them and help them develop their skills, showcase their talents, make them feel part of the 1Lattice family, and overall helping them grow professionally. As such, you will be responsible for both their growth as well as overall happiness.

Roles and responsibilities:

• Ensuring that the revenue / business development and profitability targets are met and exceeded – through both repeat business from existing accounts and opening up new accounts.
• Driving sectoral marketing, industry visibility, representing the 1Lattice brand, driving the leads / opportunities / proposals and ensuring maximum conversions
• Managing overall client satisfaction and engagement through high impact delivery
• Driving business continuity with existing clients, ensuring repeat business from key accounts
• End to end ownership of project scope and delivery, leading high impact teams
• Driving thought leadership in projects and coming up with compelling approaches, frameworks, and solutions to client problems
• Managing team growth and satisfaction – be responsible for their success as well as build a strong team culture
• Play active role in recruitment and build project delivery teams in your vertical

Competencies and skills:

• Proven experience in data services, business research and / or consulting, with minimum 10+ years of experience leading and managing teams – particularly in the Consumer & Retail Industry.
• Strong and credible industry connects in the Consumer & Retail industry, with ability to handle very senior conversations and open up new doors for business development, strong ability to understand client's needs and developing trusted relationships.
• Ability to create impactful proposals for specific projects with a tailored approach and presenting to clients for maximum conversions.
• Demonstrated ability to execute/project manage large-scale projects from beginning to completion – having a strong orientation to planning work, defining scope and approach for assignments and driving work through teams with high efficiency
• Strong team management skills – building a strong team culture, driving high impact and efficiency, ensuring team growth and happiness.
• Strong analytical and problem solving skills - deriving insights from data and conversations.
• Excellent communication skills - both written (slide / text output) and verbal (client presentation)
• Very high drive and energy.

Qualification and Certifications:

• Consistent track record of academic excellence - MBA degree from a Tier 1 college.
• 10 yrs + of experience in primary and secondary research and data projects is a must, with specific experience in handling Consumer & Retail clients.
• Demonstration of leadership in educational and professional career.