Associate Director - Commerce Platform Strategy and Operations

Meesho; Bengaluru; Hybrid; INR 3,500,000 - 5,500,000; Full time

Job summary

Meesho in Bengaluru invites an Associate Director – Programs to lead strategic charters, solve complex problems, and deliver measurable outcomes at scale.

You will manage Senior Managers and Managers, partner with Product, Tech, Analytics, Marketing, Finance, and Operations, and translate ambiguous priorities into structured programs.

This hybrid, hands-on leadership role emphasizes data-driven decision making, stakeholder alignment, and building a high-performance team.

Qualifications

• Bachelor's or Master's degree from a top-tier institute.
• 7–10+ years in Growth, Strategy & Ops, Management Consulting, or a high-growth startup/e-commerce environment.
• Analytical aptitude with the ability to break down complex problems into structured plans.
• Proven ownership of P&L and KPIs with measurable outcomes at scale.
• Excellent negotiation and communication skills to align senior stakeholders.
• Experience hiring, mentoring, and developing teams (including Senior Managers/Managers).
• Adaptability and growth mindset for cross-functional work across sub-organizations.
• Ability to drive execution with hands-on leadership across programs.

Responsibilities

• Identify 10x impact opportunities across the charter and size them with early experiments.
• Own ideation, implementation, and delivery of key business metrics across workstreams.
• Collaborate with Product, Tech, Analytics, Marketing, Finance, and Operations to align on objectives.
• Build and defend a prioritization framework; define KPIs and reporting cadences for large-scale programs.
• Hire, coach, and develop Senior Managers and Managers on the team.
• Define the 12–18 month roadmap for charter areas and shape BHAGs.

Skills

Analytical Aptitude

P&L/KPI Ownership

Stakeholder Management

People Leadership

Execution

Problem Solving

Communication

Education

Bachelor's or Master's degree

Job description

Associate Director - Commerce Platform

About the Team

The Commerce Platform team at Meesho drives end-to-end growth, strategy, and operational excellence across key verticals:

• User Growth: Scales the full lifecycle funnel-from acquisition and activation to retention-ensuring sustainable user growth and engagement across the platform.
• Marketplace: Focuses on strengthening the seller ecosystem and improving selection quality to create a robust and reliable marketplace experience.
• Category: Identifies high-potential segments, launches and scales new categories, and drives assortment expansion to meet evolving customer demand.
• Mall: Builds a trusted branded destination for quality-conscious users, enhancing the platform’s premium and branded shopping experience.
• Pricing: Ensures competitiveness and affordability, enabling the platform to deliver strong value for customers while maintaining marketplace health.
• Content Commerce: Powers content-led discovery through creator ecosystems and inspiration-driven shopping journeys that drive engagement, trust, and conversion.

Operating in a fast-paced, high-ownership environment, the team combines structured problem-solving with rapid execution to deliver meaningful impact. If you’re excited about building for Bharat , this role offers both strategic depth and hands-on impact.

About the Role

As an Associate Director – Programs, you will be a senior leader responsible for one or more strategic charters that drive key business and customer outcomes. You will own end-to-end problem-solving for critical workstreams, navigating complex challenges and ensuring strong execution and operational excellence across the organization. This is a hybrid individual contributor and people-manager role. You will directly lead high-priority initiatives while managing and developing a team of Senior Managers and Managers. You will collaborate closely with cross-functional teams to translate ambiguous strategic priorities into structured, executable programs. This is a hands-on leadership role requiring strong analytical depth. You will work closely with data, conduct root-cause analyses, understand underlying customer and business dynamics, and use these insights to set direction and deliver measurable outcomes.

What You Will Do

Strategy & Problem Solving: Identify 10x impact opportunities across your charter and build conviction through opportunity sizing and early experiments to scale a charter into a company-level bet.

• End-to-End Ownership: Own the ideation, implementation, and delivery of key business metrics (P&L, GMV , NMV , or KRs) across the workstreams in your charter.
• Stakeholder Management: Collaborate with and influence senior cross-functional stakeholders across Product, Tech, Design, Analytics, Marketing, Finance, and Operations to align on and deliver business objectives.
• Program Management: Build and defend a prioritization framework across immediate, medium, and long-term goals; craft KPIs and reporting/monitoring cadences that drive efficiency and operational excellence across large-scale programs.
• Data-Driven Execution & RCA: Own rigorous root-cause analyses when business-critical metrics move - distinguishing genuine signal from noise, selection effects, or measurement artifacts - and present data-backed solutions to senior leadership.
• People Leadership: Manage, coach, and grow a team of Senior Managers and Managers on select workstreams while directly driving other high-priority initiatives as an individual contributor.
• Vision & Roadmap: Understand the market landscape and customer/seller behavior to define the medium- to long-term (12-18 month+) roadmap for your charter areas.
• Represent the Business View: Represent the business perspective in cross-functional forums - pushing back on framings that don't hold up, and ensuring decisions are grounded in actual user/seller/business realities.
• Talent & Team Building: Hire, coach, and develop Senior Managers and Managers on your team; act as a talent magnet for the org, and build a psychologically safe, autonomous culture where the team can take bold bets and fail fast.
• Speed & Org-Level Unblocking: Set the org's cadence for fast, high-quality decision-making - aligning cross-functional stakeholders and dependencies (people, process, tools) so teams can move from V1 to V2/V3 quickly, without compromising quality.
• Long-Term Vision & BHAGs: Define the 2-3 year roadmap and help shape Meesho's BHAGs for your charter areas, continuously evaluating direction and course-correcting to stay aligned to long-term goals.

What You will Need

• Education: Bachelor's or Master's degree from a top-tier institute.
• Experience: 7-10+ years of relevant experience in Growth, Strategy & Ops, Management Consulting, or a high-growth startup/e-commerce environment.
• Analytical Aptitude: Strong "problem-first" thinking with the ability to break down complex, ambiguous problem statements into structured, actionable plans.
• Executional Experience and P&L/KPI Ownership: Demonstrated executional experience in driving initiatives end-to-end, along with ownership of business KPIs and/or P&L metrics, with accountability for measurable outcomes at scale.
• Communication: Excellent negotiation and communication skills to align multiple senior stakeholders on a long-term vision and generate buy-in.
• People Leadership: Proven ability to hire, manage, mentor, and develop teams (including Senior Managers/Managers), alongside a strong track record of hands-on individual execution.
• Adaptability: Ability to identify areas of improvement across business categories and Meesho as a whole, and to operate with high fungibility across sub-organizations.
• Growth Mindset: Demonstrated track record of building a culture of continuous learning and feedback - for yourself and your team.

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission Democratising internet commerce for everyone - Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements - monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like "Problem First Mindset," "Listen or Die," our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation - both cash and equity-based - tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks. To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience. At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive.

In compliance with the Rights of Persons with Disabilities Act, 2016 , we uphold the following principles:

• Equal Opportunity : We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job.
• Accessible Workplace : Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work.
• Inclusive Hiring Process : We adopt a transparent and non-discriminatory selection process, including