Associate Director, Business Systems Support

spgi; Gurugram District; On-site; INR 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Health & Wellness

Flexible downtime

Continuous learning

Investment in your future

Job summary

S&P Global Energy is seeking an Associate Director, Business Systems Support to lead its internal global support organization. You will set vision and governance, scale capabilities, and mentor leaders to foster accountability, inclusion, and continuous learning across the team.

You will partner with Change Management on large platform upgrades and digital transformations, driving user-centric service quality and measurable business impact across functions worldwide.

Qualifications

• Strong knowledge of Salesforce, Marketo, and interconnected SaaS ecosystems.
• 8+ years of experience supporting enterprise business applications and digital platforms, including leadership of global teams.
• Demonstrated experience building and scaling support or service organizations.
• Excellent communication and presentation skills with experience managing stakeholder relationships across multiple business functions.
• Experience with AI-enabled support capabilities and automation tools.
• Background in change management and organizational transformation.
• Track record of driving data-driven decision making through service metrics and operational analytics.

Responsibilities

• Provide strategic leadership and direction for the internal global support organization, setting vision, priorities, objectives, and performance expectations.
• Establish and evolve the operating model, support framework, organizational structure, and governance processes required to scale support capabilities globally.
• Develop and mentor leaders and individual contributors while fostering a culture of accountability, innovation, inclusion, and continuous learning.
• Drive organizational effectiveness through workforce planning, talent development, succession planning, and performance management.
• Champion a customer-centric mindset that prioritizes user experience, service quality, operational excellence, and business value.
• Partner with Change Management team on organizational readiness and adoption efforts for major platform enhancements, digital transformation initiatives, and business process changes.

Skills

Salesforce knowledge

Marketo knowledge

Leadership of global teams

Job description

About the Role:

Grade Level (for internal use): 12 The Role : Associate Director, Business Systems Support

The Team:

The Digital Experience Team acts as a trusted and strategic partner to Commercial, Customer Experience, Technology, Legal, Finance, Business Management, Business Lines, etc. by delivering technologies and innovations that empower and enable Energy teams to obtain and grow customers, provide world class customer experience, and maintain highest levels of productivity and efficiency.

Responsibilities and Impact:

• Provide strategic leadership and direction for the internal global support organization, setting vision, priorities, objectives, and performance expectations
• Establish and evolve the operating model, support framework, organizational structure, and governance processes required to scale support capabilities globally
• Develop and mentor leaders and individual contributors while fostering a culture of accountability, innovation, inclusion, and continuous learning
• Drive organizational effectiveness through workforce planning, talent development, succession planning, and performance management
• Champion a customer-centric mindset that prioritizes user experience, service quality, operational excellence, and business value
• Partner with Change Management team on organizational readiness and adoption efforts for major platform enhancements, digital transformation initiatives, and business process changes

What We're Looking For:

• Basic Required Qualifications:
• Strong knowledge of Salesforce, Marketo, and interconnected SaaS ecosystems
• 8+ years of experience supporting enterprise business applications and digital platforms, including leadership of global teams
• Demonstrated experience building and scaling support or service organizations
• Excellent communication and presentation skills with experience managing stakeholder relationships across multiple business functions
• Additional Preferred Qualifications:
• Experience with AI-enabled support capabilities and automation tools
• Background in change management and organizational transformation
• Track record of driving data-driven decision making through service metrics and operational analytics
• Experience in proactive business enablement rather than reactive support functions

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financ

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.