Associate Director - Accessibility

Jobtailor; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

TIAA is seeking an Associate Director – Accessibility in Pune to lead a growing accessibility function that partners with product, UX, and engineering teams to ensure WCAG/ADA compliance across digital platforms.

You will define enterprise accessibility strategies, oversee audits and remediation programs, and drive training initiatives while collaborating with stakeholders to embed accessibility throughout the product lifecycle.

Qualifications

• 12+ years of experience in accessibility or related fields.
• Experience leading and developing a team of accessibility professionals.
• Deep knowledge of WCAG, ADA, Section 508 and ARIA standards.

Responsibilities

• Lead and mentor a team of accessibility professionals including analysts and auditors.
• Define and execute enterprise accessibility strategies, roadmaps and governance.
• Drive accessibility integration across product design, engineering and content.
• Partner with cross-functional stakeholders to embed accessibility throughout the lifecycle.
• Oversee accessibility audits, remediation programs and compliance initiatives.
• Establish KPIs and reporting to track maturity and progress.
• Build training programs and knowledge-sharing initiatives.
• Provide strategic guidance on standards and regulations.
• Evaluate tools and automation frameworks for accessibility.
• Promote inclusive design thinking at leadership levels.
• Manage staffing, performance, and organizational scaling.

Skills

Team leadership

Accessibility strategy

Auditing

Stakeholder management

Regulatory compliance

Education

University degree (preferred)

Job description

Associate Director – Accessibility - IN

The Accessibility function partners across Product, UX, Engineering, Content, Legal, Compliance, and Operations teams to ensure digital products and services are accessible, inclusive, and compliant with accessibility standards such as WCAG and ADA requirements. The team drives accessibility strategy, audits, governance, training, tooling and continuous improvements across digital platforms.

Key Responsibilities and Duties

• Lead, mentor and manage a team of accessibility professionals, including accessibility analysts, consultants, content specialists and auditors.
• Define and execute enterprise accessibility strategies, roadmaps and governance frameworks.
• Drive accessibility integration across product design, engineering, content, QA and operational processes.
• Partner with UX, Product Management, Engineering, Legal, Compliance and business stakeholders to ensure accessibility standards are embedded throughout the product lifecycle.
• Oversee and conduct accessibility audits, remediation programs and compliance initiatives across web, mobile and digital platforms.
• Establish KPIs, reporting mechanisms and operational metrics to track accessibility maturity and progress.
• Build accessibility training programs, office hours and knowledge-sharing initiatives across the organization.
• Provide strategic guidance on WCAG, ADA, Section 508, ARIA and other accessibility standards and regulations.
• Evaluate and implement accessibility tools, assistive technologies and automation frameworks.
• Drive inclusive design thinking and advocate for accessibility best practices across leadership forums.
• Manage prioritization, staffing, team development and performance management activities.
• Collaborate with global and cross-functional teams to support enterprise accessibility transformation initiatives.

People Responsibilities

• Lead and manage a growing accessibility team with direct people-management responsibilities.
• Coach, mentor and develop team members to build accessibility expertise and leadership capabilities.
• Drive team engagement, collaboration, performance management and career development.
• Support hiring, onboarding, workforce planning and organizational scaling initiatives.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 12+ years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity or any other legally protected status.