Associate, Customer Experience Reporting Specialist, Consumer Banking Group

DBS; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Healthy work environment

Job summary

DBS India is seeking a skilled MIS and CE reporting professional to build performance trends and identify gaps in customer and regulatory metrics in Pune. You will leverage Excel, SQL, Python and Qlik Sense to generate actionable insights and publish timely reports.

You will collaborate with the Team Lead and stakeholders, ensure accuracy, and support audit walks while driving continuous improvement in CE reporting frameworks and governance.

Qualifications

• Minimum 2+ years of experience in MIS, Reporting, Analytics, or Data Management.
• Experience in handling regulatory reporting and management reporting is preferred.
• Strong analytical skills with attention to detail.

Responsibilities

• Manage end-to-end customer experience reporting operations.
• Generate CE dashboards and performance reports for business and regulatory stakeholders.
• Extract data from source systems using defined business logic and reporting requirements.
• Validate reporting accuracy, completeness, and timeliness.
• Support reporting and automation requirements using Excel and other reporting tools.
• Develop and automate reports using Excel, SQL, Python, Qlik Sense, and other applicable technologies.
• Create and maintain reporting SOPs, process maps, and control documentation.
• Conduct reporting walkthroughs and explain reporting methodologies, logic, calculations, and reported figures to stakeholders and auditors.
• Drive continuous improvement in CE metrics, reporting frameworks, and reporting processes.

Skills

MIS Reporting

CE Reporting

Excel

SQL

Python

Qlik Sense

Education

Bachelor's Degree

MBA Analytics (preferred)

Tools

SQL

Python

Qlik Sense

Job description

Job Purpose To build performance trends and identify gaps in customer experience metrics. The role will leverage Data Analytics and MIS reporting to generate actionable insights on customer and employee experience, while ensuring accurate and timely publication of reports for business and regulatory requirements.

Key Accountabilities

• Manage Customer Experience (CE) reporting, dashboards, and MIS.
• Ensure accurate and timely internal and regulatory reporting.
• Act as a backup for daily MIS releases and support other MIS-related activities within the team.
• Assist in report automation initiatives and development of SOPs for regulatory reporting changes.
• Support internal and external audits through documentation, evidence preparation, and reporting walkthroughs.

Job Duties & Responsibilities

• Manage end-to-end customer experience reporting operations.
• Generate CE dashboards and performance reports for business and regulatory stakeholders.
• Extract data from source systems using defined business logic and reporting requirements.
• Validate reporting accuracy, completeness, and timeliness.
• Support reporting and automation requirements using Excel and other reporting tools.
• Develop and automate reports using Excel, SQL, Python, Qlik Sense, and other applicable technologies.
• Create and maintain reporting SOPs, process maps, and control documentation.
• Conduct reporting walkthroughs and explain reporting methodologies, logic, calculations, and reported figures to stakeholders and auditors.
• Drive continuous improvement in CE metrics, reporting frameworks, and reporting processes.

Required Experience

• Minimum 2+ years of experience in MIS, Reporting, Analytics, or Data Management.
• Experience in handling regulatory reporting and management reporting is preferred.

Education / Preferred Qualifications

• Bachelor's Degree from a recognized University.
• MBA with a specialization in Analytics will be an added advantage.

Core Competencies

• Strong analytical skills.
• Excellent attention to detail.
• Problem-solving mindset.
• Ability to manage multiple reporting deliverables within timelines.

Technical Competencies

• Advanced Microsoft Excel.
• Strong reporting and dashboard development skills.
• Working knowledge of SQL, Python, and Qlik Sense preferred.
• Understanding of: Data extraction and transformation Data validation techniques Reporting automation Reporting controls and governance Knowledge of customer servicing journeys and iServe reporting will be an added advantage.

Work Relationships

• Collaborate closely with the Team Lead and Unit Head.
• Engage with various stakeholders involved in KRIs (Key Risk Indicators) and other critical reporting requirements.
• Support auditors and business stakeholders by providing reporting insights and documentation.

DBS India - Culture & Behaviors

• Drive Performance Through Value-Based Propositions.
• Ensure Customer Focus by Delighting Customers and Reducing Complaints.
• Build Pride and Passion to Protect, Maintain, and Enhance DBS' Reputation.
• Enhance Knowledge Base, Build Skill Sets, and Develop Competencies.
• Invest in Team Building and Motivation Through Ideation and Innovation.
• Execute at Speed While Maintaining Error-Free Operations.
• Develop a Passion for Performance to Grow the Talent Pool.
• Maintain the Highest Standards of Honesty and Integrity.

Location: Pune-DBIL

Job: User Experience Schedule: Regular Employee Status: Full time

DBS is more than a bank — we’re shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. DBS is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.