Associate - Credit Control

Gus Education (India) Llp; India; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Insurance

Company cab facility

Generous leave policy

Job summary

GUS Education India (GEI) invites applications for a Credit Controller to manage timely collection of tuition fees and other receivables. You will interact with students, sponsors and external bodies to secure payments, resolve disputes, and safeguard the university’s cash flow.

Responsibilities include reconciling ledgers, negotiating payment plans, and maintaining detailed records in the ULaw CRM system and Agresso. A graduate-level qualification is preferred with strong Excel/Word skills.

Qualifications

• Graduate level or equivalent qualification.
• Strong experience with Excel and Word.
• Experience with Windows-based accounting systems.
• Experience in credit control and debt collection.
• Ability to liaise with students, sponsors and external bodies.

Responsibilities

• Manage the collection of overdue student fees and other receivables.
• Contact students and sponsors by phone, email, and written correspondence to follow up on overdue accounts.
• Negotiate payment plans to facilitate debt repayment.
• Reconcile accounts receivable and investigate discrepancies.
• Maintain records in the ULaw CRM system and Agresso finance system.
• Provide first-class service to students and external firms.

Skills

Excel

Word

Windows-based accounting system

Use of e-mail

Customer service

Maintaining computerized sales ledger

Internal reporting

Working internationally with UK

Education

Graduate level or equivalent

Tools

ULaw CRM system

Agresso

Windows-based accounting system

Job description

• GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

NatureofTheJob

• Take ownership and accountability of financial activities allocated by the Transactional Accounting Team Leader and / or Head of Student Finance while being adaptable to address all areas of Student Finance and wider Transactions.
• The Credit Controller is responsible for managing the timely collection of outstanding fees and receivables, including student tuition fees, across the University.
• The role involves direct contact with students, sponsors, and other relevant parties to secure payments and resolve any financial disputes.
• The aim is to minimize the University's financial risk, enhance cash flow, and maintain accurate records of all credit control activities.

JobPurpose

• To ensure that course fees are collected in accordance with financial procedures and the terms and conditions agreed with students and firms, and that appropriate action is taken at the correct time when debts become overdue.
• Proactive telephone/text/email contact with debtors to achieve monthly collection targets. Manage monthly debtors and report on progress throughout the month to Head of Student Finance
• To provide a first‑class service to students, external firms and the business.

Organizational Structure

Manager

Team Leader

Credit controller- Associate

KeyAccountability

Actions

Stakeholder Service

Credit Control and Debt Collection :

• Manage the collection of overdue student fees, tuition fees, and other receivables.
• Contact students, sponsors, and external bodies via phone, email, and written correspondence to follow up on overdue accounts.
• Implement collection strategies to reduce outstanding debts and improve the University's cash flow.
• Negotiate payment plans with students and sponsors as needed to facilitate debt repayment.
• Maintain detailed and accurate records of all communications and debt recovery actions.

Customer / Student Account Reconciliation:

• Reconcile the accounts receivable ledger to ensure that all payments are correctly accounted for and posted.
• Investigate and resolve any discrepancies or disputes by liaising with internal departments and debtors.
• Regularly review aged debt reports and take necessary actions for debt recovery.
• Work and advise Student on best way to manage fee payment and record all contact with clients on the ULaw CRM system, ensuring that a complete and accurate record is saved and updated with each contact.

Debt Management and Financial Oversight:

• Ensure all invoices and student payment plans are produced accurately and on time and manage related queries efficiently.
• Work closely with third‑party debt collectors, firms, and finance providers, providing timely instructions and responses.
• Review balances on the finance system (currently Agresso) and advise on necessary adjustments.
• Reconcile student and/or firm accounts in the finance system with a clear understanding of transactions and required adjustments.
• Guide and support students with Student Loans Company (SLC) loan application queries, advising on the appropriate course and available payment plans.
• Help students considering withdrawal, intermission, or transfer by clearly explaining their tuition fee liabilities and discussing options.
• Ensure a thorough understanding of relevant policies affecting students' financial responsibilities.

Self‑Focus

Customer Service and Communication:

• To provide an exceptional level of customer service to our students in all areas relating to the finance elements of the students’ tuition at the University
• Serve as the main point of contact for credit control‑related enquiries from students, sponsors, and other stakeholders.
• Provide accurate and timely information regarding account balances, payment options, and deadlines.
• Manage queries and disputes professionally, escalating complex issues to the Finance Leadership team where necessary.

Additional Responsibilities

• Sub‑process: To ensure students who are considering SLC loan application queries, withdrawing, intermitting or transferring their studies have a clear understanding on what tuition fees they are liable for and have the ability to calculate these for all intakes, and be confident to talk the student through the various options available to them.
• Compliance : Ensure adherence to company policies and accounting standards.
• Audit Support : Prepare documentation and assist during internal and external audits.
• Process improvements: Identify opportunities for process improvements within Accounts Payable, recommending changes to increase efficiency

KRA’s

KPI’s

• Ensure daily assigned tasks by t heStudentFinanceTeam Lead and respond tostudent, client, and staff enquires to all Calls/CRM tickets in specified timescales and to agreed KPIs.
• To ensure that all invoices are raised in a timely and accurate manner, and that queries relating to those invoices are dealt with efficiently and professionally.Topostreceiptsfromcustomers(anddealwithassociated queries)inatimely manner
• Reconcile and follow-up with students on the aged Overdue balance.
• Review credit balances on the finance system (currently Agresso) and clear/reconcile these regularly.

Finance

• Cost saving from Operations / Process Improvements.
• To consistently maintain high standard of quality and accuracy in all tasks and deliverables, contributing to organizational excellence and stakeholder satisfaction.
• Understand & gain process knowledge of Courses, Campuses and tasks and Industry Insights.
• Identify opportunities for service improvements and operational efficiencies to consistently exceed customer expectations.

Self‑Focus / Learning and Development

• Understand process KPI’s and work towards achieving them.
• Prioritize tasks effectively, manage time efficiently, and maintain focus on key priorities.
• Pursue ongoing learning and development opportunities to enhance skills, knowledge, and capabilities like Future Learning or LinkedIn.

The Key Result Areas (KRAs) and Key Performance Indicators (KPIs)should be assessed biannually to ensurethatthepersonconductingthejobisconsistentperformancealignedwithPotentialchallengesin measuring performance due to complexities in organizational processes that hinder target achievement need to be considered.

DesiredProfile

Qualification

• Graduatelevelor equivalent

Skills

• Abilitytomeetreportingandprocessing deadlines.
• Thorough,accuratewithclosediligence .
• Abilitytoworkwellwithina team.
• Energeticinitiative-takerwithpersonaldriveanda‘cando’ attitude.
• Proper Time managementandprioritization skills
• Exceland Word
• UseofWindows‑basedaccounting system
• Useofe- mail
• Customer service
• Maintenance of a computerized sales ledger system including accurate and timely invoicing and collection of debts.
• Preparation of internal reportinginformation on an accurate andtimely basis.
• Workinginternationallypreferablywiththe UK

GUSValues

• GEIisanequalopportunityemployerandencouragesapplicantsfrom diverse backgrounds to apply.
• Thereisanexpectationthatemployeeswillmaintainthevaluesofthe Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.
• AtGUSEducationIndia,GEIwetrulybelievethatdiverseculture,backgrounds,andexperiences drive innovation.
• Thisroleisafull-timepositionwithacompetitivesalaryandbenefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization,accidentalinsurance,terminsuranceandGratuity,whichisoverandabovethe compensation.
• Tomakethedailycommuteeasier,safer,andlessstressful,thecompanyprovidescabfacilitiesto its employees to and from the workplace within 30 kilometers radius.
• Thecompanyacknowledgestheimportanceofmentaland physicalwell-beingandtheneedforrest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.