Associate - Control Manager - Program

Aumni; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

JPMorganChase is seeking a Control Manager Program Associate within the Chief Administrative Office Central Control Management team. You will support a robust control environment by coordinating governance routines, preparing management reporting, and tracking risks, issues, and remediation actions.

You will contribute to risk programs and maintain audit-ready documentation. You will help improve processes through standardization and automation in alignment with internal policies and procedures,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in control management, audit, risk, or related fields.
• Ability to coordinate deliverables across multiple stakeholders and meet deadlines.
• Knowledge of risk and control concepts and RCSA exposure.
• Experience turning control requirements into practical process improvements.
• Familiarity with dashboards and analytics tools (Tableau, Alteryx, Power BI, etc.).
• Understanding of AI/LLM tools in risk and controls context.
• Strong written and verbal communication skills.
• Proficiency with MS Excel, PowerPoint, Word.

Responsibilities

• Coordinate governance routines and reporting for control forums and committees.
• Track issues, action plans, milestones with dashboards and insights.
• Develop and maintain committee packs, agendas, minutes, trackers.
• Serve as primary coordinator for CAO engagements across control forums.
• Maintain central repository for program documentation with version control.
• Produce management information using automation and AI workflows.
• Coordinate control recertifications, attestations, and completion reporting.
• Coordinate third-party intermediary review lifecycle with stakeholders.

Skills

Bachelor's degree

3+ years experience

Coordinate deliverables

Risk/control concepts

Process improvements

Dashboarding/Analytics tools

AI/LLM in risk

Strong communication

MS Office

Education

Bachelor’s degree or equivalent experience

Tools

Tableau

Alteryx

Power BI

Business Objects

QlikSense

Job description

The Chief Administrative Office supports JPMorganChase businesses in 60 countries through global functions that help the firm operate better, faster, cheaper, and safer. Central Control Management partners with corporate functions to identify, assess, and manage operational risks and strengthen the control environment. In this role, you will help deliver governance routines, management reporting, and sustainable remediation outcomes across multiple control initiatives. You will also contribute to process improvements through standardization and automation while maintaining audit-ready documentation. If you enjoy coordinating across stakeholders and turning risk and control requirements into practical execution, this role offers meaningful impact and visibility.

Job summary

As a Control Manager Program Associate within the Chief Administrative Office Central Control Management team, you will support a robust and consistent control environment by coordinating governance routines, preparing management reporting, and partnering with stakeholders to track risks, issues, and remediation actions. You will contribute to risk and control programs, including Risk and Control Self-Assessment-related activities, and support a firmwide approach to monitoring control performance and proactively managing operational risk. You will maintain audit-ready documentation and support timely escalation of key items and decisions needed. You will help improve processes through standardization and automation in alignment with internal policies, standards, and procedures.

Job responsibilities

• Coordinate governance routines and reporting requirements for control forums and committees, ensuring accurate and timely materials and clear escalation of key items.
• Track issues, action plans, milestones, and key deliverables through automated dashboards, delivering executive-ready status views, trend analysis, and actionable insights across multiple control programs.
• Develop and maintain committee packs, agendas, attendance and minutes trackers, and follow-up logs; drive timely closure of action items and stakeholder deliverables.
• Serve as a primary coordinator for Chief Administrative Office engagement across control forums and validation activities, managing inputs, responses, and status reporting.
• Maintain the team’s central repository for program documentation and artifacts, applying version control, audit-ready organization, and standardized templates.
• Produce management information and thematic reporting using automation and approved artificial intelligence and large language model-enabled workflows to identify, summarize, and communicate key risks, control gaps, remediation progress, and emerging themes.
• Coordinate control recertifications and periodic affirmations and attestations, including scheduling, outreach, progress tracking, exception management, and completion reporting.
• Coordinate the third-party intermediary review lifecycle through status reporting, stakeholder touchpoints, review communications, action tracking, monitoring of training and compliance exceptions, and escalation and closure reporting.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience
• 3+ years of experience in control management, audit, operational risk, compliance, data governance, finance, operations, or related disciplines
• Demonstrated ability to coordinate deliverables across multiple stakeholders, manage competing priorities, and meet deadlines in a fast-paced environment
• Working knowledge of risk and control concepts and exposure to Risk and Control Self-Assessment or comparable control frameworks
• Experience translating control requirements into practical process improvements, including workflow standardization and basic automation opportunities
• Familiarity with dashboarding, analytics, and workflow tools (for example, Tableau, Alteryx, Power BI, or similar) to track issues, milestones, trends, and key performance and key risk indicators
• Familiarity with responsible use of artificial intelligence and large language model-enabled tools in a risk and controls context (where approved), including attention to data handling, governance, and documentation expectations
• Strong written and verbal communication skills, including drafting status updates, risks and issues, and decisions-needed content for leadership forums
• Proficiency in Microsoft Excel, PowerPoint, and Word

Preferred qualifications, capabilities, and skills

• Experience with business intelligence, reporting, and data analytics tools (for example, Alteryx, Tableau, Business Objects, QlikSense, or similar)
• Experience using artificial intelligence and large language model tools to improve risk and controls work products (for example, drafting or summarizing control narratives, procedures, and test results)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Join our central Control Management team as an Associate supporting governance, reporting, and program execution across key compliance and operational risk initiatives!