Associate Cluster Manager

Snabbit; Hyderabad, Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Snabbit is building India’s fastest home-services platform delivering high-quality on-demand support within minutes. As an Associate - Cluster Manager you will oversee daily operations across your assigned cluster, ensure SOP adherence, and drive key performance metrics.

You will collaborate with central ops, training, supply and city teams to maintain service quality and timely delivery. You will own field productivity, manage attendance, shift readiness and frontline problem solving, reporting

Qualifications

• 1-5 years of experience in operations, logistics, field workforce management.
• Strong analytical skills with working knowledge of Excel and dashboards.
• Excellent communication, coordination, and problem-solving abilities.
• High ownership mindset and ability to thrive in a fast-paced environment.

Responsibilities

• Manage daily operations across assigned hoods to ensure smooth service execution and adherence to SOPs.
• Drive key metrics such as booking loss reduction, EOB closures, utilization, productivity, and on-time service delivery.
• Monitor performance dashboards, identify bottlenecks, and take quick, data-backed decisions to resolve issues.
• Manage service experts' attendance, shift readiness, performance, and overall availability.
• Conduct daily team engagement, briefings, and initiatives to retain, motivate, and improve field productivity.
• Track TAT, service quality, and customer feedback; identify gaps and support continuous process improvements.
• Collaborate with central ops, training, supply, and city teams; provide structured daily/weekly performance reports to the RCLM.

Skills

Analytical skills

Excel

Dashboards

Communication

Ownership

Tools

Excel

Job description

About Snabbit:

Snabbit is Indias first Quick-Service App delivering home services in just 10 minutes through a hyperlocal network of trained and verified professionals. Backed by marquee investors, Snabbit is redefining the home services space by combining speed, quality, and trust.

Founded by Aayush Agarwal (ex-Chief of Staff at Zepto), Snabbit is on a mission to make home services as seamless and instant as ordering groceries. We’ve already completed thousands of jobs with exceptional customer satisfaction-and we're just getting started.

Role Overview

As an Associate - Cluster Manager at Snabbit, you will manage daily execution across your assigned cluster or hoods. You will ensure smooth operations, strong field performance, and service quality while supporting the Cluster Manager in driving key operational outcomes. This role requires high ownership, agility, and strong on-ground problem-solving to help deliver Snabbit's 10-minute home services promise.

Responsibilities

• Manage daily operations across assigned hoods to ensure smooth service execution and adherence to SOPs.
• Drive key metrics such as booking loss reduction, EOB closures, utilization, productivity, and on-time service delivery.
• Monitor performance dashboards, identify bottlenecks, and take quick, data-backed decisions to resolve issues.
• Manage service experts' attendance, shift readiness, performance, and overall availability.
• Conduct daily team engagement, briefings, and initiatives to retain, motivate, and improve field productivity.
• Track TAT, service quality, and customer feedback; identify gaps and support continuous process improvements.
• Collaborate with central ops, training, supply, and city teams; provide structured daily/weekly performance reports to the RCLM.

Requirements

• 1-5 years of experience in operations, logistics, field workforce management, or startup environments
• Strong analytical skills with working knowledge of Excel and dashboards
• Excellent communication, coordination, and problem-solving abilities
• High ownership mindset and ability to thrive in a fast-paced environment

Why Join Us

• Be part of a fast-growing startup backed by top-tier investors.
• Take ownership of a high-impact role and contribute to building India's quickest home services platform.
• Work with a passionate team that values results, energy, and innovation.