Associate Client Support

Aumni; Mumbai; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

JPMorganChase in Mumbai seeks an Asset Management Client Onboarding & Implementation Professional to lead onboarding, manage strategic initiatives, and coordinate cross-functional teams across fronts from onboarding through ongoing lifecycle events.

The role requires strong stakeholder management, project leadership, and disciplined execution to deliver scalable operating models and compliant processes for complex asset management programs.

Qualifications

• Graduates/Post graduates with minimum 6 years’ experience in the Financial Services industry.
• Experience in managing multiple initiatives end-to-end.
• Strong stakeholder management across seniority levels.
• Proven project management capability and delivery focus.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Engage key stakeholders to deliver projects that identify opportunities, reduce risk, and improve client service.
• Lead onboarding and ongoing management of accounts across funds and mandates, including lifecycle events.
• Drive account-related projects, operating model design/implementation, and regulatory programs.
• Implement fund and client-driven initiatives and manage end-to-end lifecycle of initiatives.
• Maintain onboarding documentation, checklists, runbooks, and status reporting.

Skills

Stakeholder management

Project management

Strategic thinking

Communication

Problem solving

Time management

Education

Bachelor's degree in Financial Services

Tools

MS Office

Job description

You are a strategic thinker passionate about driving solutions in Asset Management Client Onboarding & Implementation. You have found the right team.

As “Asset Management Client Onboarding & Implementation Professional ” within our dynamic team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Engage key stakeholders to deliver tactical and strategic projects that identify opportunities, reduce risk, enhance controls, and improve client service.
• Lead onboarding and ongoing management of new accounts across JPMorgan Funds, ETFs, and Institutional mandates (including lifecycle events such as mergers, liquidations, closures, in-species transfers, and custody changes).
• Drive account-related projects, including operating model design/implementation, new market implementations, and regulatory-driven programs.
• Implement fund and client-driven initiatives and manage the end-to-end lifecycle of multi-faceted initiatives within the strategic pipeline.
• Maintain onboarding and event documentation, including checklists, account opening information, product specifications, project plans, and related materials.
• Schedule and chair regular Front Office, Operational, and workstream meetings, documenting actions and tracking progress to completion.
• Project-manage initiatives from win through funding for Institutional initiatives, coordinating concurrent workstreams to agreed timeframes.
• Translate business requirements into project plans, onboarding checklists, process flows, runbooks, and status reporting to ensure transparency and alignment.
• Communicate effectively with clients and internal partners to understand expectations, manage dependencies, and exceed stakeholder expectations.
• Escalate issues in a timely manner to drive resolution and root-cause analysis, applying judgement and creative problem-solving as needed.
• Develop strategic, scalable end-to-end operating models and procedures, supporting best practices and consistency across the global team and external partners.

Required qualifications, capabilities and skills

• Graduates/Post graduates with minimum 6 years’ experience in the Financial Services industry
• Strong stakeholder management skills and ability to build effective relationships across varying seniority levels.
• Proven project management capability to manage multiple concurrent initiatives end-to-end.
• Strong ability to manage workstreams from initiation through post-implementation review.
• Excellent time management and delivery focus; able to work independently when required.
• Strong MS Office skills (Excel, Word, PowerPoint) and ability to use web-based technology effectively.
• Strong verbal, written, and interpersonal communication skills with senior stakeholders and clients.
• Strong problem-solving skills with the ability to resolve issues and drive outcomes.
• Disciplined, self-motivated approach with initiative to propose and execute process enhancements.
• Strategic thinking with the ability to adapt to change.

Preferred qualifications, capabilities and skills

• Asset Management experience or relevant Investment Banking / Wealth Management experience.
• Solid financial product knowledge (Equity, Fixed Income, Currency, Derivatives, and Funds).
• Trade flow knowledge from event inception and trade execution through to operational settlement.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Lead AM client onboarding and strategic initiatives to reduce risk, strengthen controls, and improve client service.