Associate CCA - Customer CoE

Bain & Company; Gurugram District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Bain & Company is seeking a role-based professional to lead high-level discussions with senior stakeholders, translate client needs into compelling commercial narratives, and support proposal development across the Customer practice. This position will collaborate with global teams, primarily based in India and Mexico, to accelerate commercial outcomes.

The role emphasizes structured problem-solving, persuasive storytelling, and delivering outputs aligned with client objectives in a fast-paced

Qualifications

• Undergraduate degree in Engineering, Business, Economics or related field with 2–5 years of experience, or MBA with 1–3 years of experience.
• Experience contributing to sales collateral (proposals, pitch decks, RFPs, discussion materials) on topics such as branding, marketing, sales, customer experience, go-to-market, commercial excellence and growth strategy for clients.
• Experience within a Professional Services or customer/marketing strategy division.

Responsibilities

• Support client development and commercial acceleration initiatives by shaping account-level growth opportunities and translating capabilities into differentiated solution approaches.
• Collaborate with BCN Project Leader/Manager to deploy offerings and generate reusable assets for future pursuits.
• Deliver high-quality outputs with attention to detail, structured problem solving, and effective planning in fast-paced initiatives.
• Utilize storylining skills to drive conversations with senior stakeholders.
• Assist in operational tasks including leadership updates, business reviews, and maintaining knowledge databases.

Skills

Storytelling

Problem solving

Communication

PowerPoint

Excel

Multi-tasking

Self-motivated

Education

Undergraduate degree in Engineering/Business/Economics

MBA preferred

Job description

Job Description:

About us

Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you will work with

The CoE enhances Bain’s global Customer practice by delivering expertise, speed, and competitive advantage. It co-develops client pitch decks, consulting IP, and Go-to-Market solutions, while delivering projets that help clients unlock value across the full sales value chain and customer journey

Our fast-paced, innovative environment emphasizes continuous learning and problem-solving. We offer strong professional development and a global experience, enabling collaboration with experts and clients worldwide.

Position Summary

This role plays a critical role in driving proposal and client development efforts by partnering with Bain’s leadership, Customer practice (Customer experience Transformation), and subject-matter experts. You will lead high-level discussions with senior stakeholders, bringing strong structured problem-solving, clear points of view, and persuasive storytelling to ambiguous or open-ended commercial situations.

You will demonstrate comfort navigating complexity, translating loosely defined client needs (at times) into sharp commercial narratives, and delivering outputs that directly align with client objectives. While this role is based out of Mexico, it will frequently collaborate with EMEA and India counterparts. In addition, the role will require to work with a high-performing team responsible for proposal development and commercial acceleration.

What you’ll do

• Support client development and commercial acceleration initiatives
  • Identify and shape account-level growth opportunities by synthesizing industry dynamics, client business models, competitive positioning, and revenue potential
  • Help translate Bain’s Brand, Marketing & Strategy capabilities into differentiated solution approaches for strategic pursuits, including proposals, discussion decks, and RFP/RFI responses
• Collaborate with BCN Project Leader / Manager to deploy & commercialize Bain’s offering internally and externally
  • Show comfort in driving open-ended client requests, creating point-of-views, and delivering output aligned with client objectives
  • Develop reusable industry perspectives, research syntheses, marquee wins into repeatable success stories and solution assets to support future pursuits and account activation efforts
• Deliver high-quality zero-defect outputs with strong attention to detail, structured problem solving, and effective work planning in fast-paced commercial initiatives
• Use your storylining skills to drive conversations with senior stakeholders
• Assist in operational tasks including leadership updates, business reviews, and maintaining the internal knowledge database
  • Maintain structured repositories of research, client insights, and commercial materials to improve knowledge reuse and team efficiency

About you

1. Undergraduate degree (preferably in Engineering, Business, Economics or related field) with 2–5 years of experience, or Postgraduate degree (MBA preferred) with 1-3 years of experience
2. Experience contributing to sales collateral (proposals, pitch decks, RFPs, discussion materials) on topics such as, branding, marketing, sales, customer experience, go-to-market, commercial excellence and growth strategy for clients
3. Experience within a Professional Services or within customer and marketing strategy division in the Industry
4. Proficiency in MS PowerPoint and Excel is required; familiarity with analytical and data visualization tools and comfort working with marketing or commercial performance data is a strong advantage
5. Demonstrated structured problem-solving capability and comfort translating open-ended client asks into clear, actionable outputs
6. Strong storytelling and communication skills, with the ability to engage confidently with senior stakeholders
7. Self-motivated, proactive, and able to manage multiple priorities in a fast-paced, deadline-driven environment
8. Interest in commercial strategy, client development, and growth-oriented problem solving

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

Requirements: