Analyst (MCX) - Customer CoE

Bain & Company; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Professional Development Opportunities

Global Transfer Opportunities

Diversity and Inclusion Programs

Job summary

A leading management consulting firm seeks a graduate with analytical skills for a role in their Customer Experience team. You will support project execution, conduct research, and utilize various analytical tools to deliver actionable insights. Join a diverse and inclusive environment that prioritizes professional development and collaboration.

Qualifications

• 0-12 months of relevant work experience in consulting/analytics domain.
• Understanding of Customer topics with insight into data and metrics.

Responsibilities

• Support Manager/Project Leader in executing cases and delivering client requirements.
• Conduct industry research, prepare presentations, and perform data analysis.
• Work with analytical tools and ensure effective communication of insights.

Skills

Analytical Skills

Communication

Problem-Solving

Education

Graduate Degree

Tools

Excel

PowerPoint

Tableau

Alteryx

SQL

Python

R

Job description

Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you will work with

BCN Customer CoE, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial Excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and improve customer experience effectively through client-oriented solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey . Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer. The CoE has fast-paced, dynamic environment with continuous innovation and learning . We offer multitude of professional development opportunities for those who like to problem-solve in an analytical and client-solution oriented environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and Clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.

What you’ll do

• Develop knowledge on different diagnostics/ solutions or clients within the MCX domain and thus add to the overall insights and thinking on projects
• Understand client needs across multiple contexts/ geographies/ industries and screen realistic solutions based on sound reality checks to recommend actionable solutions
• Support the Manager/ Project Leader to drive the day-to-day execution of cases and ensure successful delivery of client requirements within the scope of the engagement
• Effectively understand the work plan and execute it (including industry research, preparing presentations, data analysis and other initiatives)
• Ensure zero-defect analysis in own work stream ensuring key questions are answered in a timely manner
• Work with different analytical tools and reinforce continuous understanding of Excel, PPT, Tableau, Alteryx, SQL, and new generation tools (GenAI) which might be relevant for different solutions/ cases
• Effectively structure communication of insights from own work stream. Deliver clear and professional presentations to the team
• Consistently seek and provide meaningful and actionable feedback in all interactions; recognize different skills and development needs in oneself and work towards it

About you

• Be a graduate with a strong academic record and 0-12 months of relevant work experience in the consulting/ analytics domain
• An understanding (or experience) of Customer (MCX focused) topics with an insight into data, metrics and trends covered within this space is a good to have
• Experience with any of the following topics is a plus – survey-based tools and analytics, diagnostics, data analytics and benchmarking
• Working knowledge of Microsoft Excel and PowerPoint is required
• Experience or knowledge in any of the advanced skills such as Tableau/ Power BI, Alteryx, SQL, Python, R, and GenAI will be preferred
• Bring a curious and creative mindset, open to new things and able to propose innovative ideas
• Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents .