Associate - C&R

Moder; Bengaluru; On-site; INR 420,000 - 720,000; Full time

Job summary

Moder, a tech-forward outsourcing company, is hiring an Associate/Analyst– Processor in Bengaluru to research and respond to written inquiries and complaints regarding mortgage accounts, in line with regulatory and investor requirements.

You will coordinate with Legal, Underwriting, Payoff, Tax, and other units to resolve customer complaints, ensure cases meet SLAs and timelines, document progress, and work in shifts.

Qualifications

• Basic Degree completion (15 years of education)
• strong written and oral communications skills in English
• Minimum 3 years of US Mortgage Experience with 2 years in research and resolution department

Responsibilities

• Processing tasks as per the process guidelines
• Meeting assigned productivity and quality targets
• Adhering to SLAs and TATs
• Candidate should be open to work in shifts
• Interpersonal relationship at work with peers
• Adhering to organization policies

Skills

English communication

Shift work

Attention to detail

Team collaboration

Education

Bachelor's degree

Job description

Job Description

Associate/Analyst– Processor

About Us

Moderformerly known as Archwell Operations is a part of Archwell Holdings founded in2017. We are a tech forward outsourcing company specialising in supporting theUS Mortgage, Insurance, and Banking industries. We specialize in end-to-endcomponent based outsourcing, managing one-off projects to becoming an extensionof the customer service or operations team. Our team is built on industryexpertise and provides the traction clients need to grow their company.

Equipped withdiverse tools, platforms, solutions, and services we strive to work towards ourmission to positively impact the financial health of companies by poweringin-house processes using top talent, workflow best practices, and progressivetechnology.

The Research department is responsible forresearching and responding to written inquiries and complaints receivedregarding their mortgage accounts, in accordance with the regulatory andinvestor requirements.

Further coordinate with other business units suchas Legal, refinance, Underwriting, Payoff, Credit Reporting, Tax Department,Private Mortgage Insurance, Property Insurance, Ombudsman, Year End, Title andLien release etc, to resolve customers complaint

Ensure all assigned cases are worked in accordancewith regulatory, investor/insurer, and Trust Policy requirements and timelines.

Update and document all tracking systems includingthe clear and accurate documentation of the accounts worked

• Processing tasks as per the process guidelines
• Meeting assigned productivity and quality targets
• Adhering to SLAs and TATs
• Candidate should be open to work inshifts.
• Interpersonal relationship at work with peers
• Adhering to organization policies

Qualification & Experience

Educationalqualification and years of experience required in any specific domain/skill forthe role

• Basic Degree completion (15 years of education)
• strong written and oral communications skills in English

Associate/Analyst– Processor

About Us

Moderformerly known as Archwell Operations is a part of Archwell Holdings founded in2017. We are a tech forward outsourcing company specialising in supporting theUS Mortgage, Insurance, and Banking industries. We specialize in end-to-endcomponent based outsourcing, managing one-off projects to becoming an extensionof the customer service or operations team. Our team is built on industryexpertise and provides the traction clients need to grow their company.

Equipped withdiverse tools, platforms, solutions, and services we strive to work towards ourmission to positively impact the financial health of companies by poweringin-house processes using top talent, workflow best practices, and progressivetechnology.

Link - https://www.gomoder.com/about-moder

Job Overview:

The Research department is responsible forresearching and responding to written inquiries and complaints receivedregarding their mortgage accounts, in accordance with the regulatory andinvestor requirements.

Further coordinate with other business units suchas Legal, refinance, Underwriting, Payoff, Credit Reporting, Tax Department,Private Mortgage Insurance, Property Insurance, Ombudsman, Year End, Title andLien release etc, to resolve customers complaint

Ensure all assigned cases are worked in accordancewith regulatory, investor/insurer, and Trust Policy requirements and timelines.

Update and document all tracking systems includingthe clear and accurate documentation of the accounts worked

Roles & Responsibilities

• Processing tasks as per the process guidelines
• Meeting assigned productivity and quality targets
• Adhering to SLAs and TATs
• Candidate should be open to work inshifts.
• Interpersonal relationship at work with peers
• Adhering to organization policies

Qualification & Experience

Educationalqualification and years of experience required in any specific domain/skill forthe role

• Basic Degree completion (15 years of education)
• strong written and oral communications skills in English

Minimum3 years of US Mortgage Experience with 2 years in research and resolutiondepartment

Job Snapshot

Updated Date

19-10-2026

Job ID

JOB3237

Department

Mortgage

Location