Associate Business Process And AI Transformation

JPMorgan Chase & Co.; Hyderabad; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

JPMorganChase in Hyderabad is seeking an Associate to support CCOR Operations Transformation AI-enabled initiatives. You will conduct end-to-end process analysis, map current and future states, define operating models, and collaborate with operations, product, technology, and data science teams to identify inefficiencies and design improved workflows.

You will translate business needs into clear requirements, assist testing and readiness activities, establish baselines and success measures, and

Qualifications

• Master’s degree / Post Graduate Degree from a reputed College / University.
• Experience: 7+ years of relevant experience in business process management, business analysis, operations transformation, process excellence, or AI-enabled change initiatives in Risk, Compliance or Finance processes.
• Process modeling: Demonstrated ability to develop and interpret BPMN 2.0 process maps including complex workflows, decision gateways, exception paths, system interactions, and cross-functional hand-offs.
• Process analysis: Strong analytical skills to assess current-state processes, identify root causes and pain points, and develop simplified future-state workflows.
• Artificial intelligence & automation awareness: Understanding of large language models, AI assistants, agentic workflows, and low-code/no-code automation.
• Business analysis & documentation: Translate business problems into clear requirements, process documentation, user stories, acceptance criteria, operating procedures, and implementation artifacts.
• Stakeholder management: Strong communication and collaboration to align multiple stakeholders across teams.
• Controls & risk awareness: Understanding of operational risk, process controls, auditability, exception management, and embedding policy and control requirements into future-state designs.
• Structured delivery: Manage multiple workstreams, handle ambiguity, track dependencies, and deliver high-quality outputs within timelines.

Responsibilities

• Develop detailed current-state and future-state process maps using BPMN 2.0, capturing workflows, decision points, hand-offs, exceptions, dependencies, and human interventions.
• Analyze existing processes to identify inefficiencies, manual effort, duplication, bottlenecks, and control gaps; redesign workflows to improve quality, efficiency, and consistency.
• Identify and assess opportunities for large language model-based solutions, guided pathways, agentic workflows, low-code automation, and other intelligent solutions.
• Translate analysis into proposed future-state operating models, defining roles, responsibilities, decision points, exception handling, quality checks, and interactions with tech-enabled solutions.
• Partner with process owners and stakeholders to document requirements, user journeys, acceptance criteria, and operating procedures for design and implementation.
• Coordinate with operations, product, technology, data science, risk, and controls teams to validate feasibility and align design.
• Support solution walkthroughs, user acceptance testing, process validation, and implementation readiness; verify alignment with future-state processes.
• Establish baselines and success measures, track benefits, and define controls, documentation, and monitoring for ongoing improvement.

Skills

7+ years experience in BPM/AI-enabled变

Process modeling (BPMN 2.0)

Process analysis

Artificial intelligence & automation

Business analysis & documentation

Stakeholder management

Controls & risk awareness

Structured delivery

Education

Master’s degree / Post Graduate Degree

Tools

Lucid

Visio

Signavio

Job description

Job Description:

As an Associate you will support the delivery CCOR Operations Transformation Capability AI-enabled initiatives within CCOR by conducting end-to-end process analysis, process mapping, process reimagination, and operating model design. You will partner with operations stakeholders, process owners, product delivery, technology, data science, and controls teams to identify inefficiencies and define future-state workflows. You will translate business needs into clear requirements and acceptance criteria to enable solution design and implementation. You will support testing, validation, and implementation readiness to confirm delivered solutions align to the agreed future-state process. You will help establish baselines and success measures to track benefits, controls, monitoring, and continuous improvement.

Job responsibilities

• Develop detailed current-state and future-state process maps using Business Process Model and Notation (BPMN) 2.0, capturing workflows, decision points, hand-offs, exceptions, dependencies, and human interventions.
• Analyze existing processes to identify inefficiencies, manual effort, duplication, bottlenecks, and control gaps; redesign workflows to simplify operations and improve quality, efficiency, and consistency.
• Identify and assess opportunities for large language model-based solutions, guided pathways, agentic workflows, low-code automation, and other intelligent solutions based on business needs, process suitability, and expected outcomes.
• Translate process analysis into proposed future-state operating models, defining roles, responsibilities, human decision points, exception handling, quality checks, and interactions between operations and technology-enabled solutions.
• Partner with process owners and business stakeholders to document business requirements, user journeys, functional needs, acceptance criteria, and process-level requirements for solution design and implementation.
• Coordinate with operations, product, technology, data science, risk, and controls teams to validate feasibility, identify dependencies, align solution design, and incorporate stakeholder feedback throughout the transformation lifecycle.
• Support solution walkthroughs, user acceptance testing, process validation, and implementation readiness; verify delivered solutions align with the agreed future-state process and business requirements.
• Establish process baselines and success measures, track expected benefits, and define requirements for controls, documentation, ongoing monitoring, and continuous improvement after implementation.

Required qualifications, capabilities, and skills

• Master’s degree / Post Graduate Degree from a reputed College / University
• Experience: 7+ years of relevant experience in business process management, business analysis, operations transformation, process excellence, or technology/artificial intelligence-enabled change initiatives in Risk, Compliance or Finance processes.
• Process modeling: Demonstrated ability to develop and interpret BPMN 2.0 process maps, including complex workflows, decision gateways, exception paths, system interactions, and cross-functional hand-offs.
• Process analysis: Strong analytical skills to assess current-state processes, identify root causes and pain points, challenge existing practices, and develop practical, simplified future-state workflows.
• Artificial intelligence & automation awareness: Working understanding of large language models, artificial intelligence assistants, agentic workflows, and low-code/no-code automation, including where these approaches can improve processes and where human oversight remains necessary.
• Business analysis & documentation: Ability to translate business problems into clear requirements, process documentation, user stories, acceptance criteria, operating procedures, and implementation artifacts.
• Stakeholder management: Strong communication and collaboration skills with the ability to engage senior stakeholders, process owners, operations, product, technology, data science, and controls stakeholders to build alignment across teams.
• Controls & risk awareness: Understanding of operational risk, process controls, auditability, exception management, and the importance of embedding applicable policy and control requirements into future-state process designs.
• Structured delivery: Ability to manage multiple workstreams, work through ambiguous business problems, track dependencies, and deliver high-quality outputs within agreed timelines.

Preferred qualifications, capabilities, and skills

• Exposure to process-modeling tools such as Lucid, Visio, Signavio, or equivalent BPMN platforms; familiarity with Agile delivery, Lean Six Sigma, process mining, or automation platforms; relevant BPM, business analysis, or process improvement certifications.
• Understanding of AI & Agentic delivery methodologies

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.