Associate Application Support Engineer

Trellis Group; Pune District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Medical coverage

Paid holidays

Employee discount programs

Job summary

ACA Group in Pune is hiring for a Technology Support Analyst role focused on personal trading components of its technology platforms. The ideal candidate will be proficient in MS SQL, able to troubleshoot data issues, and skilled in communication. Responsibilities include analyzing trade incidents, maintaining data integrity, and collaborating with teams. A Bachelor's degree in technology or finance is preferred. Competitive compensation and benefits package offered, including medical coverage and paid time off.

Qualifications

• Exceptional command of English, with advanced reading, writing, and comprehension skills.
• Solid financial analytical acumen, with practical knowledge of financial instruments.
• Demonstrated ability to effectively organize tasks in a dynamic environment.

Responsibilities

• Analyze and troubleshoot client trade incidents using MS SQL.
• Collaborate with internal teams to resolve data-related issues.
• Document processes and resolutions to enhance team knowledge.

Skills

Analytical skills

Communication skills

MS SQL proficiency

Understanding of financial concepts

Ability to work independently

Proactive approach

Education

Bachelor’s degree in technology or finance

Tools

Postman

AWS services

Job description

Job Information

Date: Apr 9, 2026

Location: Pune, IN

Company: ACA Group

About ACA

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary

This role is integral to the daily operations of our technology support team, with a specific focus on the personal trading components of ACA Technology platforms. Responsibilities include identifying issues, troubleshooting, offering guidance on corrective measures, and managing system configurations. This also includes maintaining data integrity and providing support to clients. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to troubleshoot and resolve data‑related issues within MS‑SQL efficiently.

Job Duties

• Perform in-depth analysis, troubleshooting, and diagnosis of incidents related to clients’ trades, holdings, and securities using MS‑SQL.
• Use MS‑SQL to analyze, diagnose, and resolve technical and data anomalies.
• Good to have knowledge on REST APIs and using Postman.
• Fully manage support cases by logging, monitoring, updating, prioritizing, and resolving calls, emails, and other inquiries promptly.
• Collaborate with internal teams and clients to resolve data‑related issues efficiently.
• Daily use of MS‑SQL to search for issues and write scripts to fix data within the database.
• Work collaboratively with developers and product owners to identify corrective actions or effective workarounds for incident resolution.
• Provide expert guidance on corrective actions and system configuration adjustments.
• Provide recommendations to key stakeholders and leadership, using insights to advocate for both internal and external users.
• Document processes, resolutions, and best practices to enhance team knowledge.

Preferred Education and Experience

Proficient analytical skills and adept at resolving issues through troubleshooting.

Familiarity with financial concepts, including understanding transactions, holdings, and securities.

Bachelor’s degree, preferably in technology or finance.

Qualifications

• Exceptional command of English, with advanced reading, writing, and comprehension skills.
• Highly proficient in MS SQL, with demonstrated expertise in writing, interpreting, and understanding stored procedures.
• Solid financial analytical acumen, with practical knowledge of financial instruments and concepts such as transactions, holdings, and securities.
• Understanding of API calls and their role in data integration and system interoperability.
• Demonstrated ability to work independently, manage multiple priorities, and effectively organize tasks in a dynamic environment.
• Proven success in fast‑paced, small‑team environments, with a collaborative and adaptable mindset.
• Highly motivated and goal‑oriented, with a proactive approach to self‑learning and professional development.
• Willingness to contribute to both internal initiatives and client‑facing projects.

Nice to Have

• Experience with AWS services, particularly AWS CloudWatch, EC2, IAM, and S3.
• Familiarity with New Relic for application performance monitoring.
• Proficiency with Postman for REST API testing and validation.

Benefits

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

Our Total Rewards package includes medical coverage fully funded by ACA for employees and their families, as well as access to Maternity & Fertility and Wellness programs.

ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs, and Employee Resource Groups.

You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well‑being.

Commitment to Equal Opportunity

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.