Associate Analyst

Weekday AI (YC W21); Hyderabad; On-site; INR 300,000 - 400,000; Full time

Job summary

Weekday AI, a YC-backed company, seeks an experienced Lead IAM Support Analyst to provide expert operational support for enterprise IAM services. You will ensure stability, security, and resilience of critical identity platforms including Okta, Entra ID, MFA, SSO, and federation.

Responsibilities span Level 2/3 incident management, root-cause analysis, platform maintenance, DR planning, and cross-team coordination to deliver reliable IAM operations at scale.

Qualifications

• ,
• 9+ years of IT experience with enterprise IAM.
• Proven Level 2/3 IAM production support in large environments.
• Hands-on with Okta, Entra ID, CA, MFA, and SSO.
• Knowledge of SAML 2.0, OAuth 2.0, OpenID Connect, and SCIM.
• Experience with identity federation and app integrations.
• Familiar with ITSM tools like ServiceNow.

Responsibilities

• Provide Level 2/Level 3 operational support for IAM services including Okta, Entra ID, CA, MFA, and SSO.
• Troubleshoot and resolve complex authentication/authorization issues within SLAs.
• Perform root-cause analysis and contribute to problem management.
• Support IAM platform maintenance, patching, upgrades, and DR planning.
• Monitor platform availability, performance, and security controls.
• Assist in onboarding apps and troubleshooting SAML, OAuth, OpenID Connect, SCIM.

Skills

IAM production support

Okta

Okta Access Gateway

Microsoft Entra ID

Conditional Access

MFA

SSO

SAML 2.0

OAuth 2.0

OpenID Connect

SCIM

Identity federation

Application integrations

Provisioning

Authentication

Authorization

ITSM

Education

Bachelor's degree in IT, CS, Cybersecurity or related

Tools

ServiceNow

Job description

Job Description:

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟯𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟰𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟯𝟬-𝟰𝟬 𝗟𝗣𝗔)

Experience: 9+ yrs

Location: Hyderabad, Telangana, India

Job Type: Full-time

We are looking for an experiencedLead IAM Support Analystto provide expert operational support for enterpriseIdentity and Access Management (IAM)services. The role is responsible for ensuring the stability, security, availability, and resilience of critical identity platforms supporting authentication, authorization, access control, and identity lifecycle processes.

The ideal candidate will bring strong hands-on expertise inOkta, Okta Access Gateway, Microsoft Entra ID, Conditional Access, MFA, SSO, and identity federation, along with proven experience in Level 2/Level 3 production support and incident management.

Key Responsibilities

• ProvideLevel 2/Level 3 operational supportfor IAM services, including Okta, Okta Access Gateway, Microsoft Entra ID Conditional Access, MFA, and SSO.
• Troubleshoot and resolve complexauthentication, authorization, access, provisioning, and policy-related incidentswithin agreed service levels.
• Perform root cause analysis for recurring incidents and contribute to problem management and preventative actions.
• Support IAM platform maintenance, patching, upgrades, version changes, and planned maintenance activities.
• Participate inDisaster Recovery (DR) planning, testing, and executionto ensure IAM service resilience and recoverability.
• Monitor IAM platform availability, performance, capacity, integrations, and overall service health.
• Identify operational risks and coordinate remediation activities to improve platform stability and reliability.
• Support application onboarding and troubleshooting acrossSAML, OAuth 2.0, OpenID Connect, and SCIMintegrations.
• Partner with application teams during application changes, migrations, deployments, and production cutovers.
• Validate IAM configurations and access controls during production changes and operational handovers.
• SupportMFA, Conditional Access policies, device compliance controls, and identity security policies.
• Ensure IAM operations align with security policies, audit requirements, risk frameworks, and internal controls.
• Prepare and maintain operational, security, access, and audit reports.
• Support access reviews, access recertification, audit evidence collection, and compliance activities.
• Support IAM-related changes through establishedITSM, change, release, and service management processes.
• Maintain monitoring, alerting, dashboards, operational runbooks, support procedures, and DR documentation.
• Participate in incident reviews, post-change assessments, resilience reviews, and continuous improvement initiatives.
• Act as a trusted operational point of contact for IAM-related issues and requests.
• Collaborate with engineering, infrastructure, cybersecurity, application, and vendor teams to resolve complex issues.
• Provide recommendations to improve IAM service quality, resilience, security, and user experience.

What Makes You a Great Fit

• 9+ years of overall IT experience, with strong hands-on experience supporting enterprise IAM platforms.
• Proven experience providingLevel 2/Level 3 IAM production supportin large or complex enterprise environments.
• Strong hands-on expertise withOkta and Okta Access Gateway.
• Strong experience withMicrosoft Entra ID, Conditional Access, MFA, and SSO.
• Strong understanding ofSAML 2.0, OAuth 2.0, OpenID Connect, and SCIM.
• Experience supporting identity federation, application integrations, provisioning, authentication, and authorization.
• Strong knowledge of IAM platform operations, monitoring, incident management, troubleshooting, and performance analysis.
• Experience withITSM platforms such as ServiceNowor equivalent tools.
• Experience supporting platform upgrades, patching, maintenance, disaster recovery, and production changes.
• Strong understanding of security controls, access governance, audit requirements, and risk management.
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex identity issues.
• Strong ability to work inglobal, regulated, security-focused, and high-availability environments.
• Excellent written and verbal communication skills with strong stakeholder-management capabilities.
• Ability to work independently while collaborating effectively with cross-functional technical teams.
• Strong sense ofownership, accountability, service orientation, and operational discipline.
• Bachelors degree inInformation Technology, Computer Science, Cybersecurity, or a related discipline, or equivalent professional experience.