Associate Agency Development Manager

Max Life Insurance; Surat; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading insurance company in Surat is seeking an Associate Agency Development Manager to oversee agent recruitment and development. The ideal candidate will ensure product knowledge and achieve business targets while championing customer loyalty. Responsibilities include building a team of agents, planning activities, and maintaining customer satisfaction. This role offers opportunities for growth within the organization.

Responsibilities

• Develop various sources of agent hiring and build a team.
• Ensure product knowledge through training and demonstrations.
• Achieve monthly, quarterly, and yearly business plans.
• Be a brand ambassador and deep customer loyalty.
• Respond to customer queries satisfactorily.

Skills

Sourcing and Selection capability

Nurturing and Developing talent

Result orientation

Customer centricity

Planning and Execution

Education

Graduate

Job description

Job Title: Associate Agency Development Manager

Department: Agency

Band: 5

Reporting To: Sr. Associate Partner Mgt / Office Head

Supervising: Agent Advisors

Location: Agency Office

Job Summary

Responsible for Agent Recruitment, Agent Development, Meet Business Targets, and Customer Centricity.

Key Responsibilities

• Agent Recruitment: Develop various sources of agent hiring and build a team of agent and agent pipeline.
• Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring.
• Implementation of MLI GOLD process and adhere to the business norms.
• Follow agent 9 pointer hiring mechanism and other hiring norms.

Agent Development: Ensure product knowledge by MLI ways of training, Field demonstration (FOD’s), and development of agent prospecting habits, calling habits, and work habits.

• Work with agent on planning and reviewing of activities and goals.
• Identify the training needs of the agent and work with Trainers to improve the same.

Meet Business Targets: Achievement of monthly, quarterly, and yearly business plans.

• Improve agent productivity and persistency by regular PRP/IID/GID etc…
• Ensure company’s product mix sales ratio and adhere to the business norms.
• Maintain agent pro-activity as per business plan.

Customer Centricity

Be MLI brand ambassador and a customer champion.

• Follow MLI sales practice to develop deep customer loyalty.
• Hold periodical customer meet to understand customer pulse and need.
• Ensure customer queries are responded to satisfactorily as per MLI standard.

Desired Competencies

• Sourcing and Selection capability.
• Nurturing and Developing talent.
• Result orientation.
• Customer centricity.
• Planning and Execution.

MOS

• Achievement of business plan and GPA.
• Recruitment / Development and Activisation of agent as per plan.
• Persistency as per MLI grid.
• Achieve GOLD Score as per MLI standard.
• Number of EC/MDRT agent.

Minimum Education

Graduate.