Associate

Hubbell Incorporated; Ernakulam; On-site; INR 200,000 - 350,000; Full time

Job summary

Hubbell India is seeking a Customer Service Associate to support its customer service team with enquiries, order entry, and related activities. The role emphasizes timely responses, accuracy, and cross-functional coordination.

The ideal candidate will possess strong communication and computer skills, plus familiarity with chat and email support. Night shift flexibility and SAP/Salesforce/order management experience are a plus. Hubbell is committed to an inclusive culture and values teamwork.

Qualifications

• Respond to customer enquiries and support order entry and changes.
• Assist with quotes, pricing resolutions and other CS activities.
• Flexible to support night shifts; maintain high quality and timely responses.

Responsibilities

• Support routine activities based on Service Level Agreement.
• Support customer enquiries, order entry and changes.
• Work as customer service associate; flexible to support night shift.
• Contribute to meeting KPIs for Hubbell India team.
• Ensure daily volumes are completed with high quality and quick TAT.
• Acknowledge requests and coordinate with teams across the enterprise to resolve enquiries.

Skills

communication skills

computer skills

analytical skills

chat & email support

SAP

Salesforce

order management

Tools

SAP

Salesforce

Job description

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We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine, ad hoc activities, and projects predominantly but not limited to any specific task. This requirement is for responding to customer enquiries, sales order creation, expediting orders, quote creations, price resolutions & other customer service activities

Some of the key responsibilities are: (but not limited to)

Support routine activities based on Service Level Agreement

Support Customer enquiries, order entry, order changes and other requirements of customers

Work as customer service associate flexible to support during night shift

Contribute as a team member to ensure the Hubbell India team meets all its KPIs

Ensure daily volumes are completed with high quality standard and quick TAT

Ensure all requests from customers and CS teams are acknowledged for the day and coordinate with teams across the enterprise to resolve customer enquiries

What will help you thrive in this role?

Excellent Communication skills, good computer skills, Analytical skills, experience in Chat and Customer services through emails, Desirable if they have SAP, Salesforce and order management experience.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.