Associate

Chargeback Gurus; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Chargeback Gurus in Chennai invites an Associate to join our Business Operations team to service top U.S. clients, focusing on preventing and recovering revenue lost to chargebacks.

The role requires strong MS Office skills, analytical mindset, and the ability to collaborate across teams in a fast-paced multi-shift environment. ISMS compliance training is part of the role.

Join a high-growth fintech platform committed to security, integrity, and client success.

Qualifications

• Strong MS Office proficiency and ability to run reports.
• Excellent verbal and written communication.
• Ability to work with multiple teams under deadline pressure.
• Attention to detail and problem-solving attitude.

Responsibilities

• Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks.
• Review cases due to credit card fraud and investigate the case to find a solution.
• Processing and disputing credit card chargebacks and inquiries to recover funds.
• Engaging with internal and external stakeholders to assist with investigation to root cause of losses.
• Tracking and maintaining fraud incident reports and other related analysis.
• Work with clients to collect and document information for resolving disputes.

Skills

MS Office

Analytical skills

Team player

Verbal and written communication

Multitasking

Attention to detail

Tools

MS Office Suite

Job description

Chargeback Gurus Fintech Pvt Ltd | Full time

Associate

Guindy, Chennai, India | Posted on 08/11/2026

Chargeback Gurus (CBG)is the leading automatedAI-orchestrated chargeback management platform, helping merchants protect andrecover more revenue. CBG’s solutions are powered by sophisticatedtechnologies, rich analytics, and deep industryexpertise.

Withreal-timeinsightsandflexible delivery models,CBG equips merchants withthetools andtechnologyneeded for effective chargebackprevention and recovery. CBG aligns 100% with client goalsandoperateswith integrity, transparency, and an unprecedented levelof security and compliance.

Chargeback Gurus(CBG)is the leading automated AI-orchestrated chargeback managementplatform, helping merchants protect and recover more revenue. CBG’s solutionsare powered by sophisticated technologies, rich analytics, and deepindustryexpertise.

Withreal-timeinsightsandflexible delivery models,CBG equips merchants withthetools andtechnologyneeded for effective chargebackprevention and recovery. CBG aligns 100% with client goalsandoperateswith integrity, transparency, and an unprecedented levelof security and compliance.

• · Work in the Business Operationsteam to service top US clients to fight, prevent and recover revenue lost dueto chargebacks
• · Review cases due to credit cardfraud and investigate the case to find a solution
• · Processing and disputing creditcard charge backs and inquiries to recover funds - including investigations ofChargebacks and communications with external partners
• · Engaging with both internal andexternal stakeholders to assist with investigation to root cause of losses
• · Tracking and maintaining fraudincident reports and other related analysis
• · Work with clients to collect anddocument information that may be used in resolving outstanding disputes
• · Ensure that all chargebackactivities are handled in accordance with regulatory requirements
• · Compile the figures from variousdatabases to build the team monthly chargeback report
• · Validating chargeback report byutilizing internal and external software systems
• · Providing support for specialprojects as required
• · Ensuring adherence to qualityparameters
• · Analyze and develop serviceimprovement strategies in response to client feedback
• · Support in complaint monitoringand effective and timely complaint resolution.

Requirements

• · Good knowledge of MS Officeprograms including Word, Outlook, Excel and PowerPoint and PDF and ability torun reports and analyze large data sets
• · Be a good team player andcollaborate well with others with respect and dignity
• · Good verbal and writtencommunication skills
• · Ability to interact with clientand team members in a professional and respectful manner
• · Proven ability to multi-task,handle stressful situations and deadline pressures
• · Work schedule flexibility anabsolute requirement based on business needs of a multi-shift operation
• · Problem-solving skills. Accuracyand attention to detail
• · Should be creative, systematicand fast learner and Strong oral and written competency

ISMS Mandatory training

Ensuring compliance with ISMS requirements, including timely completion of all mandatory information security training, is an essential part of this role.

PII Data Protection Clause for Candidate data retention and deletion

In accordance with ISO/IEC 27001:2022, particularly Annex A 5.34 Privacy and Protection of PII, the organization ensures that all Personally Identifiable Information (PII) collected during the recruitment process is handled lawfully, securely, and in alignment with relevant privacy, legal, regulatory, and contractual obligations. Candidate information including resumes, application forms, assessments, communication records, and any other identifiable data will be retained for a maximum of three (3) months from the date of submission or last activity. After this retention period, if the candidate is not selected, all associated PII will be permanently deleted from organizational records using secure deletion methods appropriate to the storage medium.