Assistant Vice President, Regional Sales Manager, Consumer Banking Group

DBS Bank Ltd; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

DBS Bank Ltd in Bengaluru seeks a seasoned leader to head a team of Service Managers in the Consumer Banking Group. The role focuses on delivering top-tier customer service, optimizing processes, and driving continuous improvement across the mortgage lending and broader consumer banking portfolio.

Ideal candidates bring 10+ years in banking, strong analytical abilities, and a proven track record in building a loan against property business from scratch.

Qualifications

• 10 years of experience in banking or financial services.
• Experience in consumer banking or mortgage lending.
• Ability to lead and manage a team of Service Managers.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and manage a team of Service Managers to deliver exceptional customer service and drive operational excellence within the Consumer Banking Group.
• Develop and implement strategies to enhance customer experience, improve process efficiency, and drive continuous improvement.
• Oversee day-to-day operations, task allocation, performance management, and team development.
• Collaborate with cross-functional teams to identify pain points and implement solutions to enhance the customer journey.
• Analyze data to identify trends and opportunities and make data-driven decisions to optimize team performance.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Develop and mentor team members, fostering a culture of continuous learning and growth.
• Build relationships with key stakeholders, including internal and external partners.
• Possess Mumbai mortgage business experience, with a track record of building a loan against property business from scratch.
• Demonstrate excellent team handling skills and the ability to lead and motivate a team to achieve business goals.

Skills

Team leadership

Data analysis

Communication skills

Performance management

Job description

**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.**Responsibilities*** Lead and manage a team of Service Managers to deliver exceptional customer service and drive operational excellence within the Consumer Banking Group* Develop and implement strategies to enhance customer experience, improve process efficiency, and drive continuous improvement* Oversee the day-to-day operations of the team, including task allocation, performance management, and team development* Collaborate with cross-functional teams to identify and address customer pain points, and implement solutions to enhance the overall customer journey* Analyze data and metrics to identify trends, opportunities, and areas for improvement, and make data-driven decisions to optimize team performance* Ensure compliance with all relevant policies, procedures, and regulatory requirements* Develop and mentor team members, fostering a culture of continuous learning and growth* Build and maintain strong relationships with key stakeholders, including internal and external partners* Possess experience in the Mumbai mortgage business, with a proven track record of building a loan against property business from scratch* Demonstrate excellent team handling skills and the ability to lead and motivate a team to achieve business goals**Requirements*** 10 years of experience in the banking or financial services industry, with a focus on consumer banking or mortgage lending* Proven track record of leading and managing a team of Service Managers or similar roles* Strong problem-solving and decision-making skills, with the ability to think strategically and drive operational excellence* Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams* Proficient in data analysis and performance management, with the ability to use data to drive informed decisions* Demonstrated experience in building and growing a loan against property business from scratch* Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs* Strong customer-centric mindset and a commitment to delivering exceptional customer service