Assistant Vice President, Cluster Head, Consumer Banking Group

DBS Bank; Ernakulam; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

DBS Bank in Ernakulam, India, is seeking a skilled professional to oversee the distribution strategy and execution for the consumer banking group. The role requires 12-14 years of experience in banking, strong leadership skills, and an understanding of consumer banking products and customer needs.

The selected candidate will manage a team, drive business growth, and collaborate with cross-functional teams to enhance customer experiences. A graduate or MBA qualification is preferred.

Qualifications

• 12-14 years of experience in Banking.
• Strong understanding of the consumer banking landscape.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee the distribution strategy and execution for the consumer banking group.
• Manage and lead a team to drive business growth and customer acquisition.
• Analyze market trends and implement effective sales strategies.

Skills

Stakeholder Management skills

Business focus with a sales acumen

Excellent interpersonal and communication skills

Data analysis

Education

Graduate/MBA

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Oversee the distribution strategy and execution for the consumer banking group within the assigned cluster
• Manage and lead a team of relationship managers and sales professionals to drive business growth and customer acquisition
• Analyze market trends, customer behavior, and competitive landscape to develop and implement effective sales and distribution strategies
• Collaborate with cross-functional teams to ensure seamless customer experience and product/service delivery
• Set performance targets, monitor key metrics, and provide coaching and mentorship to the team
• Identify and implement process improvements to enhance operational efficiency and productivity
• Represent the organization in industry events, conferences, and client meetings

Requirements

• Strong understanding of the consumer banking landscape, including products, services, and customer needs
• Excellent communication, interpersonal, and stakeholder management skills
• Proficient in data analysis, problem-solving, and decision-making
• Ability to work in a fast-paced, dynamic environment and adapt to changing business requirements
• Demonstrated leadership skills and the ability to motivate and develop a high-performing team
• Relevant tertiary qualification in business, finance, or a related field

Required Experience

12- 14 Years in Banking

Education / Preferred Qualifications

Graduate/MBA

Core Competencies

• Stakeholder Management skills
• Business focus with a sales acumen
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

Work Relationship

• Leadership traits
• Effective communication between self and superior
• Inter-personal skills & team player
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)

DBS India - Culture & Behaviors

• Performance through Value Based Propositions
• Ensure customer focus by delighting customers & reduce complaints
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation
• Enhance knowledge base, build skill sets & develop competencies
• Execute at speed while maintaining error free operations
• Maintain the highest standards of honesty and integrity