Assistant Vice President Back-Office Operations

Spencer N Hills Consulting; Pune District; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Spencer N Hills Consulting seeks an operations leader to oversee large-scale back-office functions within the Utilities domain, delivering business outcomes and driving efficiency through transformation initiatives.

You will lead and develop senior teams, manage stakeholder relationships, and implement scalable processes with strong governance, risk management, and continuous improvement to ensure superior service delivery.

Qualifications

• Extensive experience in Operations, Shared Services, Utilities Operations, or Global Capability Centers.
• Proven track record of leading large teams in complex operational environments.
• Experience driving transformation, automation, and operational excellence initiatives.
• Strong stakeholder management and executive communication skills.
• Exposure to Lean, Six Sigma, Continuous Improvement, or related methodologies is desirable.

Responsibilities

• Lead day-to-day operations and ensure delivery of business objectives within the Utilities back-office domain.
• Drive performance across productivity, quality, accuracy, and turnaround metrics.
• Champion process improvements and leverage automation to increase efficiency and service quality.
• Provide strategic direction to operations managers and build leadership pipelines.
• Partner with business leaders and customers to communicate performance, risks, and opportunities.

Skills

Leadership

Operations management

Stakeholder management

Process improvement

Automation

Strategic thinking

Job description

We are looking for a operations leader to oversee large-scale back-office functions within the Utilities domain. The individual will be responsible for delivering business outcomes, improving operational efficiency, leading transformation initiatives, managing stakeholder relationships, and building high-performing teams.

Key Accountabilities

Business Operations

• Lead day-to-day operations and ensure delivery of business objectives.
• Drive performance across productivity, quality, accuracy, and turnaround metrics.
• Ensure smooth execution of processes while proactively addressing operational challenges.
• Optimize resource utilization and support business growth requirements.

Operational Excellence

• Champion process improvement initiatives that enhance efficiency and service quality.
• Leverage automation, digitization, and innovative practices to streamline operations.
• Work with technology and analytics teams to implement scalable solutions.
• Deliver measurable business impact through continuous improvement programs.

Leadership & Team Development

• Provide strategic direction to operations managers and functional leaders.
• Develop strong leadership pipelines and succession plans.
• Foster a culture of accountability, collaboration, and customer focus.
• Drive employee engagement and capability-building initiatives.

Stakeholder Engagement

• Partner with business leaders, customers, and support functions to deliver desired outcomes.
• Communicate operational performance, opportunities, and key risks to senior management.
• Build effective relationships across internal and external stakeholder groups.

Governance & Controls

• Maintain adherence to organizational policies, industry regulations, and compliance standards.
• Strengthen risk management practices and operational controls.
• Support audit requirements and ensure timely closure of observations.
• Promote a robust framework for data security and business continuity.

Strategic Responsibilities

• Contribute to business planning and execution aligned with organizational objectives.
• Support partnerships and cross-functional initiatives that drive growth and operational excellence.
• Monitor industry developments and identify opportunities to improve performance and service delivery.
• Evaluate operational risks and establish mitigation strategies to protect business interests.

Success Measures

• Consistent achievement of operational targets and customer commitments.
• Improved efficiency, productivity, and cost effectiveness.
• Successful implementation of transformation and automation programs.
• Strong people outcomes including engagement, retention, and leadership development.
• Effective governance with minimal operational risk events.

Preferred Background

• Extensive experience in Operations, Shared Services, Utilities Operations, Business Process Management, or Global Capability Centers.
• Proven track record of leading large teams and complex operational environments.
• Experience driving transformation, automation, and operational excellence initiatives.
• Strong stakeholder management and executive communication skills.
• Exposure to Lean, Six Sigma, Continuous Improvement, or related methodologies is desirable.