Assistant System's Administrator

Aumni Techworks; Pune City; Hybrid; INR 6,00,000 - 9,00,000; Full time

Job summary

A software services company in Pune is seeking an Assistant Systems Administrator to join their team. In this role, you will provide technical support for their event management software, emphasizing excellent client service. Candidates should have a Bachelor's degree and at least 1 year of experience in a software environment. The position offers benefits like medical insurance, a hybrid work culture, and various recreational facilities.

Benefits

Medical insurance

On-site gym

Hybrid work culture

Annual parties

Qualifications

• At least 1 year of experience handling client requests in a software environment.
• Proficiency in online software applications.

Responsibilities

• Provide client support and resolve technical issues via email, phone, and chat.
• Guide clients in configuring their platforms.
• Troubleshoot system issues and coordinate with teams.
• Train clients on system usage and updates.

Skills

Client support

Technical troubleshooting

Excellent verbal and written communication

Attention to detail

Education

Bachelor's degree

Tools

HTML

Job description

Position Summary:
We are seeking a new Assistant Systems Administrator to join our growing team.
In this role, you will work directly with our clients to provide technical support and troubleshooting for our award-winning event management software products, emphasizing exceptional client service and teamwork.
You will be empowered to make decisions that maintain and enhance client relationships.
If you have a passion for helping others, learning, and growing, you'll love working with us!

Responsibilities:

1. Provide client support and resolve technical issues via email, phone, online chat, and support systems.
2. Guide and support clients in configuring their platforms.
3. Troubleshoot system issues and coordinate with other teams.
4. Use independent judgment to determine the best course of action for issue resolution.
5. Train clients on system usage and updates.
6. Document questions and issues for knowledge sharing.
7. Update training and support materials as needed.
8. Perform additional projects and ad-hoc assignments.

Requirements:

• Bachelor's degree or equivalent.
• At least 1 year of experience handling client requests in a software environment.
• Excellent verbal, written, and interpersonal skills.
• Proficiency in online software applications.
• High accuracy and attention to detail.

Preferred Skills and Experience:

• Experience in the events and meetings industry.
• Knowledge of HTML.

About Aumni Techworks:

Aumni Techworks, established in 2016, is a Software Services Company partnering with product companies to build and manage dedicated teams in India. We work within product teams on long-term contracts, with some clients with us for over 6-8 years. We value quality work and believe Indian talent is comparable to global standards.

Benefits:

• Medical insurance (including for parents), life, and disability insurance.
• 24 leaves, 10 public holidays, and leaves for hospitalization, maternity, paternity, and bereavement.
• On-site gym, table tennis, carrom, foosball, and pool.
• Hybrid work culture, fitness groups, rewards.
• Friday socials, annual parties, treks.