Assistant Store Manager

Tata Starbucks Private Limited; Pune District; On-site; INR 420,000 - 660,000; Full time

Job summary

TATA Starbucks Ltd. is seeking an Assistant Store Manager in India to support store operations, drive guest experience, and mentor partners on the shop floor.

You will work closely with the store team to ensure smooth shifts, safe cash handling, and adherence to brand standards while aiming to meet and exceed sales targets.

The role requires a minimum 12th pass, preferably an IHM background, latte art expertise, and a deep knowledge of coffee.

Qualifications

• Minimum 12th pass; ideally IHM graduate.
• Latte art expertise.
• In-depth knowledge of coffee.

Responsibilities

• Assist the store manager with daily operations during shifts.
• Deploy partners and delegate tasks to ensure smooth service.
• Deliver legendary customer service consistent with Starbucks standards.
• Assist with opening and closing duties and cash handling policies.
• Coach and develop partners to improve performance.
• Maintain health, safety and sanitation guidelines.

Skills

Latte Art

Coffee Knowledge

Partner Coaching

Education

12th Pass

IHM Hotel Management Graduate

Job description

Assistant Store Manager

About Starbucks India Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement – “To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time” and core values are the roots of our culture and serve as guidepost for our partners. We’re called partners, because it’s not just a job, it’s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Purpose and Scope of position

This position contributes to our success by: Assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Responsible for modeling and acting in accordance with TATA Starbucks Ltd. guiding principles.

Summary of Key Responsibilities

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks Ltd.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Exhibits a willingness and desire to share coffee knowledge and stories with others.
• Delivers legendary customer service to all customers by acting with a ‘customer comes first’ attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows TATA Starbucks Ltd. operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Contributing sales targets of the store Managing shift efficiently

Competencies

• Achieving Results
• Living Our Misson And Values
• Helping Others Succeed
• Working Together

Summary of Experience & Education

Minimum 12th pass (ideally, IHM student or hotel management graduate) Latte Art expert Has in-depth knowledge of Coffee