Assistant Store Manager

Starbucks India; Jammu and Kashmir; On-site; INR 134,000 - 279,000; Full time

Job summary

Starbucks India, a Tata Global Beverages and Starbucks Coffee Company joint venture, operates in 8 cities with over 125 stores. This role supports store operations, drives the Starbucks Experience, and helps maintain high standards of service and beverage quality across shifts.

The position emphasizes teamwork, coaching, and adherence to cash handling and safety policies, while contributing to store sales targets and partner development.

Qualifications

• Minimum 12th pass; IHM or hotel management preferred.
• Latte art expertise and beverage knowledge.
• In-depth knowledge of coffee.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to deliver the Starbucks Experience for customers.
• Ensure cash handling and safety procedures are followed during shifts.
• Provide coaching and feedback to partners to improve performance and service quality.
• Deliver legendary customer service by anticipating needs and resolving issues.
• Maintain attendance, punctuality, and cleanliness to ensure smooth store operation.
• Support in opening and closing duties and contribute to sales targets.

Skills

Latte Art expert

Coffee knowledge

Education

12th Pass or hotel management graduate

Job description

Job Description:

About Starbucks India

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 8 cities with over 125 stores through a network of over 1,800+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop.

Our mission statement - "To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time" and core values are the roots of our culture and serve as guidepost for our partners. We're called partners, because it's not just a job, it's our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.

Purpose and Scope of position

This position contributes to our success by:

1. Assisting the store manager in executing store operations during scheduled shifts.
2. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.

Responsible for modeling and acting in accordance with TATA Starbucks Ltd. guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks Ltd.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Delivers legendary customer service to all customers by acting with a 'customer comes first' attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows TATA Starbucks Ltd. operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Contributing sales targets of the store

Managing shift efficiently

Competencies

Achieving Results

Living Our Misson And Values

Helping Others Succeed

Working Together

Summary of Experience & Education

• Minimum 12th pass (ideally, IHM student or hotel management graduate)
• Latte Art expert
• Has in-depth knowledge of Coffee