Assistant Sales Manager

Rentokil Initial Hygiene India Private Limited; Tirupati; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Rentokil PCI is seeking an Assistant Sales Manager - Tada to drive business development and manage customer relationships for commercial and residential profiles. The role reports to ABM/BM and requires coordinating with internal teams and external stakeholders to meet service delivery goals.

The ideal candidate will possess strong sales skills, a track record of achieving targets, and experience in facilities management or related services.

Qualifications

• Graduate in any discipline.
• Proficient in MS-Office/G-Suite.
• Minimum 6 years of direct sales experience in Facilities Management for Commercial Business profiles.
• Experience in home products/services or residential cleaning (preferred for Residential profiles).

Responsibilities

• Drive sales and achieve branch targets.
• Maximise conversions from enquiries to orders.
• Ensure timely invoicing and contract renewals.
• Maintain strong client relationships and provide high-quality service.
• Prepare and present sales reports and costings.
• Coordinate with Operations and Back Office for service delivery.

Skills

Strong selling and persuasion skills

Interpersonal & networking

Team communication

Client negotiation

Target-driven performance

Education

Graduate in any discipline

Tools

MS-Office/G-Suite

Job description

Assistant Sales Manager - Tada

About Rentokil PCI

Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com

About the Role

The ASM - Individual Contributor is responsible for driving sales, managing customer relationships, and ensuring service delivery across commercial or residential business profiles. The person will report to the ABM/BM. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Job Responsibilities

• Business Development (Sales)
• Achieve business targets as per the approved business plan of the branch
• Drive sales promotion activities in the assigned territory
• Ensure all Sales KPIs are met on a month-on-month basis
• Identify and follow up with prospective customers; respond to enquiry calls within a specific timeframe
• Maximise the conversion of enquiries into confirmed orders
• Ensure contract renewals are in line with company expectations
• Monitor market developments and identify new business opportunities within the territory
• Customer Service
• Ensure high quality of service delivery to customers
• Maintain strong and professional relationships with clients
• Prepare and submit timely reports to customers
• Address and help resolve customer complaints in coordination with Operations and Back Office
• Conduct detailed site inspections / SRAs at client locations
• Generate customer quotations using the system
• Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
• Administration & Accounts
• Ensure timely submission of invoices and obtain necessary acknowledgements
• Coordinate with the back office for accurate and timely invoicing
• Share customer costings and expectations with Operations before service delivery
• Ensure all collections are submitted to the back office within 24 hours
• Review daily billing and collections with the back office team
• Maintaining Systems and MIS
• Ensure timely updates in sales-related systems
• Prepare and maintain daily and monthly sales reports
• Maintain an updated customer database
• Set and manage correct customer expectations regarding pest management services
• Capture accurate customer details
• Promote and sell service visits as per iCABS frequencies to enable timely service calendar planning
• Share the cost sheet and material details with Operations; communicate customer expectations before service delivery
• Ensure new sales are visible in iCABS before execution and properly scheduled in consultation with Service Planners
• Avoid making service scheduling commitments to customers without planner coordination

Key Result Areas

• Business Development (Sales)
• Upselling Collection & DSO Customer Relationship Target Achievement (as per AOP)
• On-time Invoice Submission

Competencies (Skills essential to the role)

• Strong selling and persuasion skills
• Excellent interpersonal and networking abilities
• Effective team communication
• Skilled in client negotiation
• Target-driven with proven ability to achieve goals

Educational Qualification / Other Requirement

• Graduate in any discipline
• Proficient in MS-Office/G-Suite
• Minimum 6 years of direct sales experience in Facilities Management for Commercial Business profiles
• Experience in home products/services or residential cleaning (minimum 6 years) is preferred for Residential Business profiles

Role Type / Key working relationships

• Field Sales - Individual Contributor
• External team- Customers and Customer representative
• Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Benefits

What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility

DEI statement

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Experience Level

Senior Level