Assistant Restaurant Manager

St. Regis Hotels & Resorts; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

St. Regis Hotels & Resorts in Mumbai is seeking a Hospitality Manager to oversee daily restaurant operations, assist in menu planning, and maintain sanitation standards. You will supervise servers, hosts, and shift staff during peak hours while ensuring guest satisfaction and adherence to budgeted goals.

The role emphasizes coaching, training, and teamwork, with opportunities to drive service excellence and brand standards in a luxury hotel environment.

Qualifications

• High school diploma or GED; 4 years experience in food and beverage or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel & Restaurant Management, Hospitality, or related major; 2 years experience in F&B or related area.

Responsibilities

• Assists in managing restaurant team and supervising daily shift operations.
• Ensures compliance with restaurant policies, standards and sanitation procedures.
• Monitors service levels and guest feedback; provides coaching to staff.
• Opens and closes restaurant shifts and oversees related areas in absence of managers.
• Delivers exceptional customer service and resolves guest issues promptly.

Skills

Restaurant ops

Staff supervision

Guest service

Menu planning

Training & development

Education

High school diploma or GED

2-year degree in Hospitality/FOOD SERVICE

Job description

Job Description:

Additional Information

Job Number: 26116544

Job Category: Food and Beverage & Culinary

Location: 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013 VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Management

Job Summary

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises ongoing training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an ongoing basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements: