Assistant Restaurant Manager

Sheraton Hotels & Resorts; Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Sheraton Pune is seeking a Restaurant Manager to oversee daily restaurant operations, supervise staff, and assist with menu planning. The role requires hands-on leadership in a busy F&B environment and ensures sanitation and service standards are met.

Ideal candidates will have strong guest service focus, the ability to train new staff, and experience in managing shifts and coordinating with kitchen and service teams. This is a full-time, on-site position based in Pune.

Qualifications

• High school diploma or GED with 4 years experience in food and beverage or related area.
• 2-year degree in Food Service Management, Hotel & Restaurant Management, Hospitality, Business Administration or related field; plus 2 years F&B experience.
• Experience in supervising restaurant operations and managing staff.

Responsibilities

• Assist in daily supervision of restaurant operations and menu planning.
• Maintain sanitation standards and assist servers and hosts during peak meal periods.
• Train staff as needed and implement training plans to meet goals.
• Assist in managing restaurant shifts and supervision in absence of Director/Manager.
• Ensure compliance with restaurant policies, standards and procedures.
• Provide exceptional customer service and handle guest feedback.

Education

High school diploma or GED

2-year degree in Food Service Management / Hospitality

Job description

Additional Information

Job Number: 26098072

Job Category: Food and Beverage & Culinary

Location: Raja Bahadur Mill Road, Pune Mahar 411001, India VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Management

Job Summary

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determined training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

OR

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.