Assistant Manager Housekeeping

Sheraton Hotels & Resorts; Maharashtra; On-site; INR 300,000 - 450,000; Full time

Job summary

Sheraton Hotels & Resorts in Pune is seeking a dedicated individual for an entry-level management position in Housekeeping. This role involves supporting day-to-day operations, managing housekeeping services, and ensuring guest satisfaction.

The ideal candidate will have a high school diploma or a 2-year degree in Hospitality, with at least 1 year of relevant experience. Customer service and supervisory skills are essential for success in this role.

Qualifications

• Entry-level management position in Housekeeping or related area.
• 1 year of experience in housekeeping or professional area preferred.
• Must be familiar with OSHA regulations.

Responsibilities

• Oversee daily housekeeping operations and maintain standards.
• Manage linen inventory and supplies effectively.
• Handle guest complaints and ensure resolution.

Skills

Housekeeping management

Budget management

Customer service

Supervision

OSHA regulations knowledge

Education

High school diploma or GED

2-year degree in Hospitality

Job description

Additional Information

Job Number 26084686

Job Category Housekeeping & Laundry

Location Raja Bahadur Mill Road, Pune Mahar 411001, India VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check‑outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.