Assistant Product Manager (Supply chain )

The Sleep Company; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

The Sleep Company is seeking an Assistant Product Manager to own the operational tech layer across our factory and warehouse ecosystem. You will manage on-ground tech coordinators and bridge floor realities with our supply chain tech stack.

You'll mentor product analysts, triage system issues, coordinate with SAP/OMS/UC teams, monitor SLA adherence, and support KPI tracking and UAT for new features. This role requires hands-on experience in supply chain tooling and close collaboration with

Qualifications

• 1–3 years of product management, business analyst, or operations experience.
• Strong understanding of end-to-end pre-dispatch workflow including inventory, GRN, putaway, stock allocation, and order manifesting.
• Hands-on exposure to WMS, OMS, or ERP tools such as SAP or Unicommerce.

Responsibilities

• Manage and mentor product analysts as first responders for day-to-day system issues at factory/warehouse level.
• First-line escalation point for tech issues that analysts cannot resolve.
• Triaging, documenting, and routing unresolved issues to the right teams (SAP, OMS support, UC support, etc.) with clear steps and business impact.
• Tracking SLA adherence on issue resolution; maintaining an issue log and identifying recurring failure patterns.
• Supporting process documentation for factory/warehouse ops.
• Assisting the Supply Chain PM on broader initiatives: KPI tracking, system integration improvements, UAT for new features/releases.

Skills

Product management

Business analysis

Operations

Supply chain

Tools

SAP

Unicommerce

ERP systems

Job description

We're looking for an Assistant Product Manager to own the operational tech layer across our factory and warehouse ecosystem. You will manage on-ground tech coordinators and serve as the bridge between factory floor realities and our supply chain tech stack.

What You'll Own

• Managing and mentoring product analysts ensuring they are first responders for all day-to-day system issues at the factory/warehouse level
• First-line escalation point for tech issues that analysts cannot resolve
• Triaging, documenting, and routing unresolved issues to the right teams (SAP, OMS support, UC support, etc.) with clear steps and business impact
• Tracking SLA adherence on issue resolution; maintaining an issue log and identifying recurring failure patterns
• Supporting process documentation for factory/warehouse ops
• Assisting the Supply Chain PM on broader initiatives: KPI tracking, system integration improvements, UAT for new features/releases

What We're Looking For

• 1-3 years of experience in product management, business analyst, or operations roles (Supply chain, logistics, or D2C e-commerce strongly preferred)
• Strong understanding of the end-to-end pre-dispatch workflow - inventory management, GRN and putaway, stock allocation, picklist generation, order manifesting, invoice and e-way bill creation, and label generation
• Hands-on exposure to WMS, OMS, or ERP tools (SAP, Unicommerce, or similar)
• Strong structured thinking - able to triage an ops issue, identify root cause, and communicate a clear next step without being hand-held
• Comfortable working with factory and warehouse teams