Assistant Operation Manager

Vserve Ebusiness Solution; Coimbatore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vserve Ebusiness Solution in Coimbatore seeks an Assistant Manager – Operations with 5–8 years in BPO operations to lead end-to-end processes, supervise teams, and optimize workflow from initiation to completion.

You will monitor KPIs, SLA adherence, generate MIS reports, coordinate with clients, handle escalations, and drive continuous improvement while ensuring quality and policy compliance. Proficiency in Excel and reporting tools is required.

Qualifications

• Experience in BPO operations and end-to-end processes.
• Strong team management and process improvement skills.
• Proficiency in MIS reporting and KPI/SLA monitoring.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage end-to-end operational activities including daily workflow and resource allocation.
• Lead and supervise teams to meet productivity, quality and SLA targets.
• Monitor KPIs, TAT, and process efficiency.
• Coordinate with clients, handle escalations and stakeholder management.
• Prepare MIS reports and provide performance updates to management.
• Ensure adherence to SOPs, quality standards and company policies.
• Identify operational gaps and implement process improvements.
• Oversee workforce planning, team performance and development.
• Ensure smooth execution from initiation to completion.

Skills

End-to-end operations

Team management

Process management

Client handling

MIS reporting

KPI monitoring

Communication

Analytical skills

Problem solving

Tools

MS Excel

Operational reporting tools

Job description

Job Description:

Job Description – Assistant Manager – Operations

Experience: 5–8 years of experience in operations, preferably within the BPO sector, with strong exposure to end-to-end operational activities.

Location: Coimbatore | Work from Office

Key Responsibilities

• Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution.
• Lead and supervise teams to achieve productivity, quality, and SLA targets.
• Monitor operational performance, KPIs, TAT, and process efficiency.
• Handle client coordination, escalations, and stakeholder management.
• Prepare MIS reports and provide regular performance updates to management.
• Ensure adherence to SOPs, quality standards, and company policies.
• Identify operational gaps and implement process improvement initiatives.
• Manage workforce planning, team performance, and employee development.
• Ensure smooth execution of all operational activities from process initiation to completion.

Required Skills

• Strong knowledge of end-to-end operations and team management.
• Experience in process management, client handling, MIS reporting, and KPI monitoring.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in MS Excel and operational reporting tools.

Requirements

BPO Operations, End-to-End Operations, Team Management, Process Management, KPI, SLA, MIS Reporting, Client Handling

Requirements: