Assistant Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; Delhi; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading bank in Asia is seeking a Banking Operations Officer in Delhi. This role involves executing branch operations effectively, ensuring excellent customer service, and maintaining compliance with banking policies. The ideal candidate should have 2-4 years of banking experience and a degree in Banking or Commerce. Join us for a competitive salary and a dynamic work environment.

Qualifications

• 2-4 years of Banking Experience.

Responsibilities

• Execute all aspects related to branch operations effectively.
• Ensure effective customer service.
• Process customer service requests and inquiries.

Skills

Excellent interpersonal and communication skills

Ability to build strong relationships with clients

Knowledge about internal/external regulations

Responsible

Ability to meet deadlines

Education

Graduate preferably in Banking/Commerce

Tools

Good Computer Knowledge

Job description

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Job Purpose: The position ensures to execute all aspects related to branch operations in a timely and effective manner, ensure effective customer service, achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers.

• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service

Key Accountabilities: Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance, ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers, support the branch operations officer in book-keeping and maintenance of documents.

• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers

Job Duties & Requirements: Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions, process cash transactions, transfer transactions and clearing of instruments, receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits, process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard, process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges

Required Experience: 2-4 years Banking Experience

Education / Preferred Qualifications: Graduate preferably Banking/Commerce

Core Competencies: Excellent interpersonal and communication skills, ability to build strong relationships with clients, responsible, ability to meet deadlines, knowledge about internal/external regulations.

• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible
• Ability to meet deadlines
• Knowledge about internal/external regulations

Technical Competencies: Good Computer Knowledge

Work Relationship: Team player, self-motivated and takes initiative.

• Team player
• Self-motivated and takes initiative

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location: India-Delhi-Karol Bagh, Delhi

Schedule: Regular

Job Type: Full-time

Job Posting: Oct 1, 2025, 10:30:00 AM