Assistant Manger-Claims Adjudication-Mumbai

Sagility India; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Pick up and drop provided

Job summary

Sagility India seeks an Assistant Manager- Claims Adjudication for night shifts in Mumbai to lead a team of healthcare professionals responsible for processing enrollments and adjudicating claims in line with US healthcare regulations.

The role emphasizes quality, SLA adherence, and client satisfaction through coaching, process improvements, and collaboration with stakeholders.

Qualifications

• Bachelor's degree or equivalent in healthcare operations.
• Minimum 5 years of US healthcare processes experience, with 3 years in a team lead role.
• Strong knowledge of eligibility, provider configuration, claims processing, and adjudication rules.
• Experience with HIPAA, CMS, Medicaid, Medicare, ACA regulations.

Responsibilities

• Lead, mentor, and manage a team handling enrollment, provider configuration, and claims adjudication.
• Monitor productivity, quality, and adherence to SLAs.
• Provide training, coaching, and development opportunities.
• Conduct regular team meetings and performance reviews.
• Resolve escalations and complex issues promptly.
• Oversee processing of claims ensuring compliance with policies and regulations.
• Prepare reports on team performance and operational metrics.
• Liaise with clients and stakeholders for updates and reporting needs.

Skills

Team Leadership

Claims Adjudication

Process Improvement

Regulatory Compliance

Communication Skills

Multitasking under pressure

Education

Bachelor's degree

Tools

Claims platforms

Job description

Job Title: Assistant Manager-Claims Adjudication (US Healthcare)-Mumbai

Experience: 5-8 years

Qualification: Bachelors degree

Shift: Night shift

Transportation: Pick up and drop would be provided

Job Summary:

Assistant Manager- Claims Adjudication will oversee a team of healthcare professionals responsible for processing member enrollments and adjudicating claims in compliance with US healthcare regulations, client-specific guidelines, and quality standards. The role ensures efficient workflow, team performance, process improvement, and client satisfaction.

Key Responsibilities:

Team Management & Leadership:

Lead, mentor, and manage a team handling enrollment, Provider configuration- Coimbatore and claims adjudication processes.

Monitor team productivity, quality, and adherence to service level agreements (SLAs).

Provide training, coaching, and development opportunities to team members.

Conduct regular team meetings, performance reviews, and provide constructive feedback.

Resolve escalations and complex issues promptly and professionally.

Claims Adjudication Oversight:

Supervise the processing of healthcare claims ensuring accuracy and compliance with policies, provider contracts, and regulatory guidelines (HIPAA, CMS, etc.).

Ensure proper review of claims for eligibility, benefits coverage, coding, and payments.

Monitor claim denials and implement corrective action plans to reduce errors and rework.

Process & Compliance:

Ensure compliance with US healthcare regulations, privacy laws (HIPAA), and client-specific guidelines.

Identify process improvement opportunities and work with quality teams to implement best practices.

Prepare and analyze reports related to team performance, quality audits, and operational metrics.

Liaise with clients and stakeholders for updates, process changes, or reporting needs.

Required Skills and Qualifications:

Bachelors degree or equivalent work experience in healthcare operations.

Minimum 5 years of experience in US healthcare processes, with 3 years in a team handling role.

Strong knowledge of US healthcare insurance, including eligibility, Provider configuration, claims processing, and adjudication rules.

Familiarity with CMS, Medicaid, Medicare, ACA, and HIPAA regulations.

Proficient in claims platforms

Excellent analytical, problem-solving, and decision-making skills.

Strong communication and interpersonal skills.

Ability to multitask and work under pressure.