Team leader-Claims Adjudication-Indore

Sagility India; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sagility India is seeking a Team Leader - Claims Adjudication to oversee a healthcare team in Indore, processing member enrollments and adjudicating claims in line with US regulations and client guidelines.

The role emphasizes driving workflow efficiency, coaching, and ensuring accuracy and compliance across HIPAA, CMS, Medicaid, and Medicare processes with night shifts and client liaison responsibilities.

Qualifications

• Bachelor's degree or equivalent work experience in healthcare operations.
• Minimum 5-6 years of experience in US healthcare processes, with 1-2 years in a team leadership role.
• Strong knowledge of US healthcare insurance, including eligibility, Provider configuration, claims processing, and adjudication rules.
• Familiarity with CMS, Medicaid, Medicare, ACA, and HIPAA regulations.
• Proficient in claims platforms
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.

Responsibilities

• Lead, mentor, and manage a team handling enrollment, Provider configuration- Coimbatore and claims adjudication processes.
• Monitor team productivity, quality, and adherence to SLAs.
• Provide training, coaching, and development opportunities to team members.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Resolve escalations and complex issues promptly and professionally.
• Supervise the processing of healthcare claims ensuring accuracy and compliance with policies, provider contracts, and regulatory guidelines.
• Ensure proper review of claims for eligibility, benefits coverage, coding, and payments.
• Monitor claim denials and implement corrective action plans to reduce errors and rework.
• Ensure compliance with US healthcare regulations, privacy laws (HIPAA), and client‑specific guidelines.
• Identify process improvement opportunities and work with quality teams to implement best practices.
• Prepare and analyze reports related to team performance, quality audits, and operational metrics.
• Liaise with clients and stakeholders for updates, process changes, or reporting needs.

Skills

Team Management

Leadership

Claims Adjudication

US Healthcare

HIPAA compliance

CMS regulations

Provider configuration

Quality monitoring

Process improvement

Communication

Education

Bachelor's degree in healthcare operations

Tools

Claims platforms

Job description

Job Title: Team Leader-Claims Adjudication-Immediate Openings

Experience: 5-8 years

Qualification: Bachelors degree

Shift: Night shift

Transportation: Pick up and drop will be provided

Job Summary:

Team Leader - Claims Adjudication will oversee a team of healthcare professionals responsible for processing member enrollments and adjudicating claims in compliance with US healthcare regulations, client-specific guidelines, and quality standards. The role ensures efficient workflow, team performance, process improvement, and client satisfaction.

Key Responsibilities:

• Team Management & Leadership:
• Lead, mentor, and manage a team handling enrollment, Provider configuration- Coimbatore and claims adjudication processes.
• Monitor team productivity, quality, and adherence to service level agreements (SLAs).
• Provide training, coaching, and development opportunities to team members.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Resolve escalations and complex issues promptly and professionally.
• Claims Adjudication Oversight:
• Supervise the processing of healthcare claims ensuring accuracy and compliance with policies, provider contracts, and regulatory guidelines (HIPAA, CMS, etc.).
• Ensure proper review of claims for eligibility, benefits coverage, coding, and payments.
• Monitor claim denials and implement corrective action plans to reduce errors and rework.
• Process & Compliance:
• Ensure compliance with US healthcare regulations, privacy laws (HIPAA), and client‑specific guidelines.
• Identify process improvement opportunities and work with quality teams to implement best practices.
• Prepare and analyze reports related to team performance, quality audits, and operational metrics.
• Liaise with clients and stakeholders for updates, process changes, or reporting needs.

Required Skills and Qualifications:

• Bachelors degree or equivalent work experience in healthcare operations.
• Minimum 5-6 years of experience in US healthcare processes, with 1-2 years in a team leadership role.
• Strong knowledge of US healthcare insurance, including eligibility, Provider configuration, claims processing, and adjudication rules.
• Familiarity with CMS, Medicaid, Medicare, ACA, and HIPAA regulations.
• Proficient in claims platforms
• Excellent analytical, problem‑solving, and decision‑making skills.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.