Assistant Manager , trade Operation

Standard Chartered Bank; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Standard Chartered Bank India, Chennai is seeking a diligent Banking Operations specialist to support customer-centric service and growth. You will drive strategy, maintain cross-functional relationships, and ensure adherence to ICC rules and internal procedures.

You will be responsible for document checking, compliance, and risk controls, while actively contributing to process improvements and LEAN initiatives within back-office operations.

Qualifications

• Experience with banking operations and back-office processing.
• Familiarity with anti-money laundering policies.
• Understanding of ICC rules and letters of credit.
• Ability to deliver compliant, timely processing.

Responsibilities

• Ensure documents checked and released per instructions.
• Maintain compliance with regulatory and internal policies.
• Handle client inquiries and provide prompt responses.
• Manage trade documents and disputes as needed.

Skills

Document processing

Customer service

Regulatory compliance

ICC Rules

Trade finance

Risk awareness

Job description

Key Responsibilities Strategy

Exhibit qualities which demonstrate the group’s strategy. To treat Customer’s with Human touch and understand the importance at every business stage. To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency

BusinessTo establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them. To be aware of the business targets and ensure compliance. To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

ProcessesTo ensure that all documents are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions. Ensuring deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified. To ensure transactions are handled with in the allocated approved limits at all times, on a continual basis. Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time. Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.Document checking

Strong understanding and application of ICC Rules Scrutinise documents against letter of credit and ICC rules and identify discrepancies Articulate discrepancies in a form easily understood by the client for rectification and provide suggestions where required Understand the work flow and prioritize transactions based on business and client request Acquire CDCS certification Follow PPG, DOI, country practices and SCB internal policies Retrieve the letter of credit from the DTP, enquire into available balance, past drawings, SHI etc Complete E-Doc check Effective usage of TD functionality for transaction monitoring

NegotiationsStrong understanding and application of ICC Rules Understand the workflow and prioritize transactions based on business and client request Follow PPG, DOI, country practices and SCB internal policies Retrieve the letter of credit from the DTP, enquire into available balance, past drawings, SHI etc Effective usage of TD functionality for transaction monitoring Strong working knowledge on bills dispatch and Trade payment messages

GuaranteeStrong understanding and application of ICC Rules including URDG and ISP Understand the workflow and prioritize transactions based on business and client request Follow PPG, DOI, country practices and SCB internal policies Effective usage of TD functionality for transaction monitoring Strong working knowledge on Guarantee text vetting, processing and claim handling. Acquire CSDG certificationPeople & Talent

To ensure the team is well managed, planning for the day/week. To ensure planned leaves and enough back-ups created for seamless business delivery. To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings. To ensure the motivation levels of the Staff is kept high always. To encourage Staff to participate in C3, CSR activities.

Risk ManagementUpholding the Values of the Group and Company at all times. Compliance with all applicable Rules/ Regulations and Company and Group Policies. To identify risk on a continual basis and derive mitigants on a sustained basis.

GovernanceComply with Group Sanctions Policy and Procedures. Comply with Local Sanctions Policy and Procedures, if any.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates. Other Responsibilities

To identify Continuous Improvement initiatives in simplifying the processes, procedures applying LEAN techniques. To identify standardization opportunities. To actively participate in the C3 initiatives. To enthusiastically participate in the Quality initiatives of the organization and achieve expected results in the work placeSkills and Experience

Banking Products

Check Processing Operations

Customer Focus

Operations - Back Office

Anti-money Laundering Policies and Procedures

Problem Management Process About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in other

What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.