Assistant Manager - Soft Services

Jones Lang LaSalle; Bengaluru; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A global real estate services firm in Bengaluru is seeking an Assistant Manager - Soft Service. The role focuses on ensuring smooth operations of facilities management, vendor management, and team oversight. Candidates should have at least 5 years of experience in facilities management, with excellent communication skills in English and local languages being an advantage. This position requires a proactive approach to operational efficiency and stakeholder management.

Qualifications

• Minimum 5-6 years of experience in facilities management.
• Experience in direct management of 2-4 employees preferred.
• Work experience in an international organization is an advantage.

Responsibilities

• Ensure smooth operation of BES vertical & soft service project management.
• Vendor Management aligning with all suppliers.
• Participate in Emergency Evacuation procedures including crisis management.

Skills

Excellent written and oral communication skills

Soft Services knowledge

Good Administrative skills

People Management

Education

Any Graduate

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview

TITLE

Assistant Manager - Soft Service

BUSINESS UNIT

Integrated Facilities Management (IFM)

REPORTING TO

Soft Service Manager (directly); Account Manager (on matrix)

NUMBER OF SUBORDINATES

Range between 6 to 8

POSITION GOALS

• Ensure smooth operation of BES vertical & soft service project management with the support and alignment of Bangalore based SME.
• Bring operational efficiency and sustainability at site to achieve EE satisfaction as per JLL Standard.

DUTIES AND RESPONSIBILITIES

• Understand JLL IFM Service contract.
• Take over the Site, actively call out snags and snag closure.
• Vendor Management aligning with all supplier to establish and maintain operational stability, compliance score, timely execution of work and cost efficiency and KPI meeting with suppliers.
• Operational issues on real time basis which requires assistance, guidance and approval.
• Landlord Management – Aligning with Landlord to resolve issues on timely basis
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Forecast budget and manage the same within negligible variance.
• Interacting with JLL Spoc for monthly walkthrough, on demand request etc.
• Advice the Site Manager on implementing ideas, cost saving etc.
• Tracking & control – Inventory, expense, invoice.
• Ensure adherence to policies and procedures applicable to the FM function.
• Plan, organize and arrange any event for JLL.
• Ensure compliance of regulations / requirements of JLL management.
• Provide assistance in general administrative activities as required.
• Regular meeting with Admins to understand the day to day requirement
• Any other duties as and when required by the direct Manager/ JLL Spoc.
• Landscaping management
• Waste Management

KEY PERFORMANCE MEASURES

• Meet the requirements of customer proactively and professionally
• Respond the client’s work requests on time
• Achieve financial activities budget management, timely invoice submission, maintain invoice & PO trackers. Forecast budget for next FY & comply with glide path
• Risk Assessment at site and mitigation plan
• Stake holder management – Aligning with Client Spoc, admins and BU.
• People / Team Management – To manage team of JLL at site.
• Work in partnership with Client spoc and JLL SME team to implement strategies, policies, and services to increase employee satisfaction & reduce organizational and operational Risk.
• Set team targets & monitors performance
• Assist and mentor subordinates on standards and best practices

EMPLOYEE SPECIFICATIONS

• Any Graduate with minimum 5-6 years of experience in facilities Management.
• English-excellent written and oral communication skills – Mandatory
• Knowledge of Local language – Advantage
• Knowledge & Proficiency on: Soft Services knowledge
• Good Administrative skills
• People Management
• Technical knowledge – Advantage
• Experience in direct management of 2-4 employees – Advantage
• Work Experience in international organization- Advantage

Location:

On-site – Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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