Assistant Manager, Service and Parts Sales (West Region)

YANMAR India; Chennai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A global leader in innovative solutions is seeking a Service Engineer to provide installation and commissioning of engines, as well as high-level technical support to customers. The ideal candidate will have a B. Tech degree and 5-10 years of experience in engine servicing. This role offers growth opportunities in a dynamic work environment focused on innovation and sustainability.

Benefits

Collaborative work environment

Continuous learning opportunities

Comprehensive benefits package

Qualifications

• Minimum 5 years of experience in servicing industrial engines.
• Ability to provide on/off-site installation and high-level technical support.
• Experience in coordinating with distributors and service dealers.

Responsibilities

• Install and commission engines on/off-site.
• Provide technical support to customers.
• Coordinate with distributors for service dealer and market needs.

Skills

Technical Support

Customer Communication

Installation and Commissioning

Education

B. Tech

Job description

Who we are:

Yanmar, a global leader since 1912, excels in innovative solutions across agriculture, marine, and industrial sectors. Yanmar Engine Manufacturing India (YEMI) Pvt. Ltd is a 100% owned subsidiary of Yanmar Japan, established in 2019. Our culture thrives on innovation, efficiency, and sustainability.

What we do:

YEMI primarily focuses on manufacturing of Industrial Engines and sales and service of the Industrial Engines/Agricultural Products/ Marine (Small – Medium & Large) Engines. Additionally, YEMI is running a full-fledged R&D center, with the vision of developing a global R&D center in India and to provide the cost and technological merits of India to the Yanmar Group.

What is in for you:

Employees at YEMI benefit from a collaborative work environment, continuous learning opportunities, global exposure, a culture that promotes HANASAKA (let the people bloom)and a commitment to sustainability through initiatives like solar energy and rainwater harvesting. We also offer a comprehensive benefits package, including health and well-being, equal employment opportunities and policies that are benchmark for work-life balance.

Essential duties of this role:

Essential Duties and Responsibilities:

Service

• Provide on/off-site installation, validation and commissioning of engines. (diesel)
• Provide high level technical support to customers on location/ Phone/ online. (Zero-hour service support)
• Coordination with Company distributors.
• Service dealer and FIE Shop expansion.
• Communicate with Customers to ensure satisfaction and implement necessary corrective action.
• Competition mapping and Market feedback.
• Interface to cross functional work teams such as field applications, customer support-services, R& D, etc.
• Updating of Service Technical documentation as required and submission.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Parts Sales

• Responsible to achieve spare parts target assigned for the year and the territory.

Education: B. Tech

Experience: 5-10 Years